# Senior Manager, Account Executive Operations

**Company**: Capital One
**Location**: Hammersmith
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/London-Eng/Senior-Manager--Account-Executive-Operations_R1004228?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9c55840a-cbf

## Description

We are seeking a Senior Manager, Account Executive Operations to lead the UK-based operational delivery and project management of our acceptance strategy across international markets.

The successful candidate will direct high-performing, globally dispersed teams, driving key technical initiatives, including Acceptance Referrals and establishing a new international ATM workstream, to expand ecosystem performance.

Responsibilities:

- Lead, mentor and develop high-performing teams of operational professionals

- Lead the project delivery of the Technical Quality of Acceptance strategy

- Coordinate specialist resources and apply disciplined problem-management practices

- Lead complex, cross-functional regional initiatives that strengthen technical acceptance resilience

- Build strong internal partnerships across Networks, Operations, Sales, Market Development, and Strategy Teams

- Establish and maintain clear KPIs, reporting, playbooks, escalation paths, operating controls and documentation

- Represent the Technical Quality of Acceptance function in governance forums, launch-readiness reviews, roadmap discussions and executive updates

- Develop team and stakeholder capability through training and knowledge sharing

- Engage externally when necessary to clarify technical issues, coordinate remediation or support strategic acceptance priorities

Requirements:

- Experience in technical acceptance, acquiring, merchant processing, payment operations, network operations, payment technology or related fields

- Solid People Leadership experience; including managing managers

- Experience working for a global payment network, acquirer, merchant-services provider, processor, PSP, gateway, payment-orchestration platform, merchant or ATM operator, with substantial technical acceptance exposure

- Experience leading regional or global programmes involving acquirers, processors, PSPs, merchants, payment platforms or other acceptance ecosystem participants

- Strong executive presence and communication skills

- Collaborative, solution-oriented mindset with solid teamwork skills

- Strong organizational skills, and focus on achieving both short and long term goals

- Proven ability to leverage data to define Key Performance Indicators (KPIs) to measure and demonstrate individual and team performance

Benefits:

- Competitive pension and performance-based bonus schemes

- 25 days of annual leave, increasing with tenure

- Access premium care through private medical insurance

- Enhanced parental leave

- Up to £5,000 in funding for external qualifications

## Skills

### Required
- technical acceptance
- acquiring
- merchant processing
- payment operations
- network operations
- payment technology
- people leadership
- project management

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