# Work Station Support Associate

**Company**: Visa
**Location**: Warsaw, Poland
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: zł99 050 - zł162 725
**Category**: IT
**Industry**: Technology

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/PL---Warsaw-Poland/Warsaw-Workstation-Associate_REF089954W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9c416ae1-c21

## Description

We are seeking a Work Station Support Associate to join our team in Warsaw, Poland. As a Work Station Support Associate, you will provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.

The estimated salary range for a new hire into this position is zł99 050 - zł162 725 which may include potential sales incentive payments. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.

Key Responsibilities:

- Provide technical support for network infrastructure and internal desktop systems software and hardware

- Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues

- Maintain passwords, data integrity, and file system security for the desktop environment

- Communicate technical information to both technical and nontechnical personnel

- Recommend hardware and software solutions, including new acquisitions and upgrades

- Participate in IT and infrastructure projects as needed

- Conduct training programs for computer users on basic and specialized applications

Basic Qualifications:

- Bachelor's degree, OR 3+ years of relevant work experience

- Experience in installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software

- Experience in supporting and troubleshooting Windows 10/11, MS Office 365 suite, OSX, iOS, and Android

- Experience in installation, configuration, and support of local and LAN printers

- Experience in networking connectivity knowledge and troubleshooting

- Experience in reading and understanding technical manuals, procedures, and OEM guides

- Experience in scheduling and prioritizing work

- Experience in learning new technologies and procedures quickly

- Experience in communicating effectively with a wide variety of users and technical teams

- Experience in supporting and explaining technical concepts to users at various levels of technical proficiency

Preferred Qualifications:

- 2 or more years of work experience

- Experience as a technician supporting over 300 users with installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software

- Experience in hands-on support for all operational aspects of voice, video, and unified communications support

- Experience in delivering customer service excellence

- Experience in effectively managing difficult or volatile situations

- Experience in effective problem solving, including issue isolation and resolution to minimize downtime

## Skills

### Required
- Windows 10/11
- MS Office 365
- OSX
- iOS
- Android
- PC
- Mac
- telephony
- mobile
- voice/video hardware/software
- networking connectivity
- troubleshooting

### Nice to have
- customer service
- problem solving
- issue isolation
- resolution
- unified communications support

---

Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/PL---Warsaw-Poland/Warsaw-Workstation-Associate_REF089954W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)