# VP, EMEA Customer Operations & Logistics

**Company**: HP
**Location**: Sant Cugat del Valles, Barcelona, Barcelona
**Experience**: executive
**Job type**: full-time
**Category**: Logistics & Supply Chain
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Sant-Cugat-del-Valles-Barcelona-Spain/VP--EMEA-Customer-Operations---Logistics_3170516?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/vp-emea-customer-operations-and-logistics-9c3a1fcd-4d3/

## Description

HP is advancing a major supply chain transformation to become more agile, digitally enabled, resilient, and customer focused. The Vice President, EMEA Customer Operations and Logistics will lead Customer Operations and Logistics across a diverse region spanning mature and emerging markets, multiple routes to market, complex regulatory environments, and varied customer expectations.

The organization owns the post-sales Order-to-Cash lifecycle across EMEA, from order management and customer execution through transportation, delivery, invoicing, and issue resolution. The successful executive will oversee a highly outsourced logistics ecosystem while modernizing the operating model, strengthening regional service and cost performance, and creating consistent execution across countries and sub-regions.

This is a transformation mandate, not a maintenance role. The leader will integrate physical operations with digital innovation, simplify regional complexity, improve resilience, and build scalable capabilities that support growth while maintaining business continuity and a differentiated customer experience.

**Key Responsibilities**

- Lead all aspects of EMEA Order-to-Cash operations, including order management, customer operations, logistics, transportation, delivery, invoicing, and operational issue resolution.

- Define and execute the EMEA customer operations and logistics strategy in alignment with global supply chain priorities and country and market requirements.

- Drive regional network optimization, including distribution-center footprint, transportation flows, cross-border movements, inventory positioning, final-mile models, and regional fulfillment strategies.

- Oversee a highly outsourced logistics network through strong governance, strategic supplier management, contract performance, service-level management, cost discipline, and continuous improvement.

- Modernize logistics and customer operations through Transportation Management Systems, automation, advanced analytics, end-to-end visibility, AI-enabled workflows, and agentic solutions.

- Create greater standardization across EMEA while appropriately addressing market, customer, regulatory, customs, tax, trade-compliance, data-privacy, and language requirements.

- Strengthen operational resilience through scenario planning, business continuity, risk management, capacity planning, and proactive mitigation of geopolitical, labor, carrier, customs, and infrastructure disruptions.

- Partner closely with EMEA Sales, Finance, Procurement, Planning, Global Trade, Tax, Legal, IT, and Customer Support to improve the customer experience and business outcomes.

- Serve as the executive face of EMEA Customer Operations and Logistics with strategic customers, distributors, channel partners, and logistics providers.

- Balance customer service, logistics cost, cash, inventory, and operational performance while supporting growth and reliable revenue execution.

- Build, develop, and mentor a high-performing, inclusive, and geographically distributed leadership team with strong succession pipelines and clear accountability.

- Champion a culture of urgency, ownership, simplification, continuous improvement, operational excellence, and fact-based decision making.

**Experience and Professional Qualifications**

- 15+ years of progressive leadership experience in supply chain within large, complex, multinational organizations.

- Significant experience leading across EMEA or another highly diverse, multi-country region, including mature and emerging markets and multiple routes to market.

- Demonstrated success engaging senior executives, strategic customers, channel partners, distributors, employee representatives where applicable, and external providers.

- Strong financial and business acumen, including cost-to-serve, productivity, working capital, investment prioritization, and business-case ownership.

- Bachelor's degree or equivalent experience required; advanced degree in supply chain, engineering, operations, or business is preferred.

- Fluency in English required; additional EMEA languages are advantageous.

**Benefits:**

- Health insurance

- Dental insurance

- Vision insurance

- Long term/short term disability insurance

- Employee assistance program

- Flexible spending account

- Life insurance

- Generous time off policies, including;

- 4-12 weeks fully paid parental leave based on tenure

- 11 paid holidays

- Additional flexible paid vacation and sick leave

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Supply Chain
- Logistics
- Operations
- Transportation Management Systems
- Automation
- Advanced Analytics
- AI

### Nice to have
- Spanish
- Additional EMEA languages

---

Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Sant-Cugat-del-Valles-Barcelona-Spain/VP--EMEA-Customer-Operations---Logistics_3170516?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)