# Production Support Engineer

**Company**: GCIO
**Location**: Azcapotzalco, Ciudad de México
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612564924?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9c3020a1-cfe

## Description

We are currently seeking an experienced professional to join our team in the role of Production Support Engineer at our Global Capability Center- HSBC.

The Production Support Engineer is responsible for managing the process of recovering Technology delivered services from a disrupted state as quickly as possible. The process utilizes industry standard techniques for engaging support teams, identification of restoration actions, incident prioritization, communication, and escalation.

Main activities:

- Provide full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.

- Provide workarounds/resolutions with Active participation in crisis calls.

- Participate and contribute to implementing automations/new production support concepts in the team.

- Ensure use of best practices are followed by complying with Group Compliance Policy.

- Create batch plans and support weekend releases, raising production change orders, supporting the various testing activities related to the new implementations.

- Be part of Reviewing, designing, and re-engineering processes with new technologies to improve performance.

Requirements:

- Technical expertise in finding root cause of major system problems inputs based on business operations requirements.

- Strong understanding of technology layers in application landscape, storage, network, database, application.

- Work Experience with Java and Level 1 and Level 2 production regional/global support with news technology.

- Good understanding of Unix command line and Shell scripting (Shell, Phyton).

- Knowledge of SQL and Stored Procedures, preferentially in Oracle database PLSQL.

- Good troubleshooting/debugging on Java code, SQL and Stored Procedures on Service Now to follow the business requests and Incidents and Change Orders.

- Knowledge in ITIL concepts, Jira and Confluence.

- Experience with monitoring tools like Splunk, AppDynamics, Control M, application servers, WebSphere, Liberty, Microservices, Kubernetes.

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Java
- Unix command line
- Shell scripting
- Phyton
- SQL
- Stored Procedures
- Oracle database PLSQL
- ITIL concepts
- Jira
- Confluence
- Splunk
- AppDynamics
- Control M
- WebSphere
- Liberty
- Microservices
- Kubernetes

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612564924?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)