# Legacy Account Manager

**Company**: AI Acquisition
**Location**: South Africa
**Work arrangement**: remote
**Experience**: senior
**Job type**: Full-time
**Category**: Sales
**Industry**: Consulting
**Wikidata**: https://www.wikidata.org/wiki/Q137175740

**Apply**: https://jobs.workable.com/view/eoQpioqntLzqTiUt3wMwn9/remote-legacy-account-manager-in-south-africa-at-ai-acquisition?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9c1994e0-179

## Description

You're taking over an existing book of established client relationships. These clients have been with the company, know the product, and have expectations built on months of experience.

Your job is to keep them progressing, retained, and expanding. This involves understanding where each client is in their business, what's working, what's stuck, and what they need next. You'll advise business owners on how to grow, including framing their offer, thinking about their funnel, closing deals, handling fulfillment, and using AI to do it faster.

**Responsibilities**

- Manage an established portfolio of legacy clients across various stages of maturity and engagement

- Conduct regular check-ins, growth workshops, and strategic conversations with business owners

- Focus on client retention, spotting risk, and resolving issues without escalation

- Provide business consulting on offer framing, lead generation strategy, sales process, and fulfillment

- Identify upsell opportunities and position the next step naturally

- Coordinate with onboarding, deliverables, and office hours teams

- Document every interaction, decision, and next step

**Requirements**

- Native or near-native English fluency

- Direct experience as a CSM, account manager, or business consultant advising clients on business growth

- Understanding of lead generation, sales funnels, and how they connect to revenue

- Experience managing a portfolio of clients with retention and expansion responsibilities

- Comfortable with difficult conversations and providing honest feedback

- Ability to propose solutions and pick up new tools and processes quickly

- Comfortable with AI tools

**What Success Looks Like**

- Clients are progressing, not just retained

- Clients at risk are flagged and handled before escalation

- You've audited your book within the first two weeks and understand every client's status

- You're coaching clients on their business, not just updating them on deliverables

- You pick up product knowledge quickly and adopt new tools and processes

**Benefits**

- High-performance, remote-first team environment

- Direct access to department heads

- Opportunities for quick progression based on performance

- Exposure to AI-led systems and tools

- Autonomy and ownership over your portfolio

## Skills

### Required
- account management
- business consulting
- lead generation
- sales funnels
- AI tools
- English fluency

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/eoQpioqntLzqTiUt3wMwn9/remote-legacy-account-manager-in-south-africa-at-ai-acquisition?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)