# Strategic Partner Manager

**Company**: Twitch
**Location**: Madrid, Spain
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twitch/jobs/8784407002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9bf85a42-c6a

## Description

## About the Role

The Strategic Partner Manager (SPM) supports the ongoing success of creators across the Twitch Partner program and plays a vital role in bringing new creators into the ecosystem. This role spans Creator Recruitment, Account Management, and Community Engagement, requiring a balance of analytical thinking and relationship management skills.

The role will work from Madrid, Spain and report into the Director of Global Spanish Partnerships.

## Responsibilities

### Creator Recruitment

- Identify, evaluate, and reach out to high-potential creators who are new to Twitch or transitioning to livestreaming

- Guide creators through structured onboarding covering analytics, audience development, channel setup, and monetization fundamentals, support.

- Conduct stream reviews and support test-streaming to ensure smooth creator starts

- Maintain visibility in emerging creator communities across platforms (TikTok, YouTube, Instagram, etc.)

### Partner Touchpoints & Account Management

- Serve as primary point of contact for a portfolio of Twitch Partners

- Provide timely, high-quality support and guidance on Twitch products, policies, and best practices

- Maintain accurate documentation of creator interactions and portfolio data in Salesforce

- Collect and log partner feedback to inform product development and messaging

### Community Management & Events (15% of time)

- Support planning and execution of IRL events to deepen creator relationships

- Maintain active presence in Partner community spaces (e.g., Discord)

- Represent Twitch at creator community moments as a brand ambassador

- Document creator insights and event outcomes

### Administrative & Strategic Tasks

- Generate and maintain reports on creator performance and engagement

- Analyze data to identify trends and opportunities within creator portfolio

- Participate in cross-functional meetings and initiatives

- Support development of scalable solutions for creator needs

### Team Collaboration

- Work closely with Marketing, Product, Sales, and other teams

- Participate in regular team meetings and planning sessions

- Share insights and best practices with broader partnerships team

- Contribute to process improvements and team initiatives

## Success Metrics

- Creator recruitment and onboarding targets

- Partner retention and satisfaction rates

- Response time and quality of support

- Event participation and outcomes

- Documentation quality and timeliness

- Cross-functional collaboration effectiveness

## Requirements

- Bachelor's degree or equivalent practical experience

- 3+ years of experience in client/partner management, content acquisition, or related fields

- Demonstrated experience in relationship management and business development

- Strong analytical and communication skills

- Fluency in English (written and verbal)

## Bonus Points

- Experience in digital media, gaming, or creator economy

- Knowledge of content creation platforms and livestreaming industry

- Experience using CRM systems (e.g., Salesforce)

- Project management experience

- Additional language skills relevant to the region

## Perks

- Private Medical Insurance

- Dental, Vision & Life Insurance

- Pension Plan

- Maternity & Parental Leave

- Paid Time Off & Holidays

- Commuter Benefits

- Amazon Employee Discount

## Skills

### Required
- relationship management
- business development
- analytical skills
- communication skills
- CRM systems

### Nice to have
- digital media
- gaming
- creator economy
- content creation platforms
- livestreaming industry
- project management
- additional language skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twitch/jobs/8784407002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)