# Global HR Service Delivery Manager (Global Recruitment Operations/support)

**Company**: Clifford Chance
**Location**: Delhi, India
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Human Resources
**Industry**: Consulting

**Apply**: https://jobs.smartrecruiters.com/CliffordChance/744000151341928-global-hr-service-delivery-manager-global-recruitment-operations-support-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/global-hr-service-delivery-manager-global-9bd6e899-963/

## Description

As a global law firm, Clifford Chance's work spans jurisdictions, cultures, and languages – and so do its people.

The Global HR Service Delivery Manager is part of the Global Service Delivery (GSD) function and is responsible for leading Global Recruitment Support Operations (GRSO), ensuring consistent, efficient and well-governed recruitment support across the firm's global markets.

The role focuses on improving end-to-end recruitment operations by standardizing processes, reducing duplication and inefficiencies, strengthening service standards, and improving the experience of candidates, hiring managers, interviewers, Talent Acquisition teams and HR stakeholders.

Responsibilities:

- Lead day-to-day recruitment operations across the firm's global markets, ensuring a high-quality, consistent and efficient service through platforms such as Workday, SmartRecruiters and Accurate.

- Own global recruitment processes, service standards, governance frameworks and documentation, ensuring consistency and standardisation across the global markets whilst accommodating local legal, regulatory and business requirements where appropriate.

- Drive process harmonisation, simplification and continuous improvement, reducing duplication, inefficiencies, manual effort and operational risk across the recruitment lifecycle.

- Improve candidate and stakeholder experience through timely communication, seamless coordination, effective query resolution and clear ownership of operational activities.

- Strengthen collaboration and accountability across teams, improving operational hand-offs and building confidence in the global Recruitment Operations service and operating model.

- Use service metrics, reporting and operational insight to monitor performance, improve data quality and process discipline, and identify opportunities for enhancement.

- Support the adoption of recruitment technology, automation and AI-enabled solutions, improving efficiency whilst maintaining appropriate human judgement, governance and compliance.

- Build team capability in systems, processes, technology and new ways of working, fostering a culture of learning agility, service excellence and continuous improvement.

- Lead, coach and develop a high-performing team, embedding a relationship-led, customer-focused operating model built on trust, accountability and ownership.

- Proactively identify, manage and escalate operational and compliance risks associated with global recruitment support operations activities and changing business requirements.

Qualifications:

- 10+ years of experience in recruitment operations or Talent Acquisition along with experience in HR Operations / Shared Services delivery within a global or complex environment.

- 3-4 years of experience managing a team and people is essential.

- Proven ability to manage and develop teams, set service expectations and improve operational delivery.

- Strong understanding of end-to-end recruitment operations and relevant systems such as Workday, SmartRecruiters and related HR platforms.

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## Skills

### Required
- Workday
- SmartRecruiters
- Accurate
- HR Operations
- Recruitment Operations
- Talent Acquisition

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/CliffordChance/744000151341928-global-hr-service-delivery-manager-global-recruitment-operations-support-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)