# Knowledge Management (KM) Consultant

**Company**: Epiq
**Experience**: senior
**Job type**: full-time
**Salary**: dependent on factors
**Category**: Consulting
**Industry**: Consulting

**Apply**: https://epiqsystems.wd503.myworkdayjobs.com/en-US/Epiq_Careers/job/GBR---UK-Remote-Office/Knowledge-Management-Consultant_R0035008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9bbee884-ba4

## Description

The Knowledge Management (KM) Consultant role will be an integral part of Epiq's market-leading Knowledge Management and Data Strategy practice groups, leading development and management of KM offerings and methodologies.

As a client-facing role, successful employees will be comfortable interacting directly with client personnel at all levels.

**Responsibilities:**

- Develop KM strategies and identify use cases in collaboration with law firm stakeholders.

- Act as the primary contact for client representatives regarding preparation for and successful configuration of KM systems.

- Work with Advisory Practice Lead to develop and continuously improve the overall KM practice, its methodologies, and offerings.

- Develop estimates and project work plans for KM projects and collaborate with designated project managers to ensure projects run according to schedule and costs.

- Serve as subject matter expert and lead consultant on design and implementation of KM solutions.

- Build business cases for KM solutions and document multi-year roadmaps for implementation that identify dependencies and sequencing.

- Design and implement classification schemas related to experiential data, including definitions, data structures, and associated metadata.

- Lead the successful implementation and extension of KM programs at firms.

- Lead the configuration and management of client KM systems throughout a project.

- Advise on data analysis and mapping activities related to planning for integration of internal client data into KM systems to support client priorities.

- Lead client discussions related to data architectures and their impact on a KM Program.

- Lead and manage data integration and import/export works to ensure content is transferred and validated.

- Organize and lead UAT testing phases on client projects, including development of testing scripts or criteria, and obtain stakeholder signoff.

- Develop release notes, contribute to end-user communications, and assist with the development of governance models, procedures, and policies.

- Advise clients on designing and configuring matter profiles and business processes supporting matter profiling.

- Develop productive and strong working relationships with KM solution/product providers to understand product roadmaps and remain abreast of all product updates and new features.

- Drive overall client satisfaction through effective development and communication of client deliverables.

- Effectively manage project resources to successfully execute work as documented in project forecasts and work schedules.

- Take accountability for client satisfaction and quality and accuracy of project deliverables developed during projects.

- Maintain an up-to-date record regarding the status of all projects being worked on.

- Participate in regular meetings of the Knowledge Management practice and relevant project teams.

- Liaise with other Epiq personnel as necessary in the course of duties.

**Qualifications:**

- A background within or consulting to a professional services vertical is required; a law firm background is preferred.

- A detailed understanding of leading KM vendors and solutions, their functionality, technical architectures, and product roadmaps.

- A deep understanding of typical use cases for KM software for various business departments within professional services firms.

- Experience managing multiple and simultaneous projects to successful completion.

- Oral and written communication skills, with the ability to credibly contextualize messaging for both technical and non-technical audiences.

- Experience with database design and management, and data processing activities.

- Experience with data profiling, root cause analysis, and quality improvement techniques.

- Basic understanding of critical success criteria for experience management programs and solutions.

- Ability to work in a team environment and flexible approach to working with various groups across the globe.

- Competence to prioritize effectively, meet deadlines, and accomplish assigned tasks with minimal supervision.

**Benefits:**

- Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

- Click here to learn about Epiq's Benefits.

## Skills

### Required
- KM strategies
- KM systems configuration
- Advisory Practice Lead
- Project management
- Subject matter expert
- Business case development
- Classification schemas
- Data analysis
- Data integration
- UAT testing
- Governance models
- Client relationships

### Nice to have
- Law firm background
- KM vendor solutions
- Technical architectures
- Product roadmaps
- Database design
- Data processing
- Data profiling
- Root cause analysis
- Quality improvement techniques

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Source: [Apply at epiqsystems.wd503.myworkdayjobs.com](https://epiqsystems.wd503.myworkdayjobs.com/en-US/Epiq_Careers/job/GBR---UK-Remote-Office/Knowledge-Management-Consultant_R0035008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)