# HR Shared Services Manager **Company**: Pinsent Masons **Location**: Birmingham, West Midlands **Experience**: senior **Job type**: contract **Category**: Human Resources **Industry**: Legal **Apply**: https://ehpy.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/3642?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_9ba3ba88-8fe ## Description We are seeking an experienced HR Manager to lead two closely connected teams responsible for delivering high-quality HR services and managing a broad range of compliance activity. This is a varied leadership role spanning HR Shared Services and HR Compliance, ensuring that each team retains its specialist focus while working together to provide a consistent and customer-focused service. Alongside overseeing day-to-day service delivery, you will have the opportunity to identify ways to simplify processes, drive automation, improve efficiency, controls and the overall employee experience. **Responsibilities** - Providing strategic and operational leadership across the HR Shared Services and HR Compliance teams. - Overseeing core HR processes across the employee lifecycle and supporting effective global service delivery. - Acting as a senior escalation point for complex operational matters and HR compliance risks. - Leading continuous improvement, identifying duplication and introducing streamlined, well-controlled ways of working. - Working closely with HR Systems to maximise the use of Oracle HCM, including opportunities to deploy AI and automation. - Developing meaningful service measures, compliance controls and management information. - Building strong relationships across HR, Payroll, HR Systems, Privacy, Information Security, Finance, IT and the wider business. - Acting as the senior HR lead for UK right to work and immigration, including sponsorship licences, sponsored employees and visa-related activity. - Supporting the delivery of HR Data Subject Rights Requests and ensuring privacy requirements are embedded within HR processes. - Overseeing employee vetting, relevant information security activity and liaison with law societies and professional regulators. - Developing the capability of both teams through clear priorities, coaching, training and effective deployment of specialist skills. - Leading change projects and ensuring improvements are supported by effective governance, documentation, communication and measures of success. **Requirements** - Significant experience of leading an HR Shared Services, HR operations or comparable service-delivery function. - Experience gained within professional services or another complex, highly regulated environment would be particularly valuable. - Strong working knowledge of UK immigration and right to work requirements, including sponsorship arrangements and employment visas. - Experience of managing compliance activity, risk, controls, audit or regulatory obligations. - Broad HR operational experience, with the ability to work effectively across a varied remit. - A track record of improving services and delivering continuous improvement across end-to-end processes. - Strong HR systems capability and the confidence to use technology to improve service delivery. - Experience of leading and developing operational and specialist teams. - Experience of international HR administration or service delivery across different jurisdictions would be helpful. - Knowledge of professional regulatory requirements within the legal sector would be an advantage. **Benefits** At Pinsent Masons, we are committed to recruiting and retaining the best talent and building an inclusive and fair workplace. We value the strength that comes from different experiences and strive to create an environment where everyone feels they belong. ## Skills ### Required - HR Shared Services - HR Compliance - UK immigration and right to work requirements - Oracle HCM - HR systems - Continuous improvement - Risk management - Compliance ### Nice to have - Professional services experience - International HR administration - Knowledge of professional regulatory requirements within the legal sector --- Source: [Apply at ehpy.fa.em5.oraclecloud.com](https://ehpy.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/3642?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)