# Chef(fe) de réception

**Company**: Accor
**Location**: Strasbourg, Grand Est
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000148425049-chef-fe-de-reception?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/chef-fe-de-r-ception-9b6e90ea-a93/

## Description

We are seeking a Head of Reception to join our team at Accor in Strasbourg.

As a Head of Reception, you will be responsible for:

- Leading the reception team and managing schedules;

- Managing and monitoring group reservations;

- Contributing to commercial results and developing customer loyalty;

- Implementing and tracking new procedures;

- Ensuring high-quality welcome and service for our customers;

- Handling complaints;

- Ensuring adherence to Mercure & Accor brand standards;

- Occasionally covering shifts.

Requirements:

- Previous supervisory experience in the hospitality sector is desirable;

- Fluency in English is mandatory;

- Excellent customer service skills with a positive and proactive attitude;

- Ability to manage multiple tasks efficiently with changing priorities;

- Natural leadership skills with the ability to motivate and lead a diverse team;

- Familiarity with Accor's tools;

- Attention to detail, professionalism, and excellent presentation.

Benefits:

- 100% coverage of health insurance;

- Employee committee;

- Employee savings plan;

- Special collaborator rate in Accor hotels with the Heartists card;

- Revenue-based bonus.

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## Skills

### Required
- English
- customer service
- leadership
- time management

### Nice to have
- supervisory experience in hospitality
- Accor's tools

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000148425049-chef-fe-de-reception?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)