# Guest Relations Manager

**Company**: AccorHotel
**Location**: Lusail, Doha Municipality
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161324829-guest-relations-manager-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/guest-relations-manager-9b63875d-5ff/

## Description

We are seeking a Guest Relations Manager to oversee the guest journey at Rixos Premium Qetaifan Island North, a luxurious vacation destination in Lusail, Doha Municipality, Qatar.

The successful candidate will manage a team to achieve high standards, resolve guest concerns, and analyse guest feedback and operational data.

Key responsibilities include:

- Developing high-quality relationships with guests, peers, team members, and business partners

- Championing the hotel's online and offline reputation

- Managing guest feedback across all platforms and channels

- Analysing guest feedback to identify areas for improvement

- Leading the quality meeting and championing brand standards

- Internally auditing the hotel periodically

- Driving employee recognition programs and guest engagement

- Conducting regular meetings with associates to check on service sequences and product knowledge

- Obtaining feedback from guests and employees to propose strategies for improving the guest experience

- Monitoring the VIP experience and ensuring that the team is aware of all hotel offers

- Promoting the loyalty program and enforcing hotel policies

- Maximizing revenues and controlling costs

- Supervising and managing employees

Requirements:

- Minimum 3 years of experience in a similar role at a 5-star hotel

- A degree in Hospitality Management or a related field

- Proficiency in front office-related software, including Opera PMS, Microsoft Office applications, CRM systems, and MC software

- Strong managerial and leadership abilities

- Exceptional interpersonal and communication skills

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## Skills

### Required
- Hospitality Management
- Opera PMS
- Microsoft Office
- CRM systems
- Leadership
- Communication

### Nice to have
- Russian
- Additional languages

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161324829-guest-relations-manager-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)