# Implementation Engineer

**Company**: Kody
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Finance

**Apply**: https://jobs.workable.com/view/jjQjjBw8dBWQ7di8T9rzvu/implementation-engineer-in-hong-kong-at-kody?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9b5c0d52-777

## Description

As an Implementation Engineer at Kody, you will play a critical role in bridging cutting-edge payment solutions with real-world merchant operations.

You will empower hospitality and retail clients to deploy, integrate, and scale Kody's payment systems.

In this role, you are both a technical practitioner and a trusted advisor, taking full ownership of merchant onboarding and translating complex operational requirements into reliable, scalable integration architecture.

## Responsibilities

- Drive end-to-end onboarding: lead merchant implementation projects from discovery and technical scoping through API integration, terminal deployment, and final go-live.

- Architect integration solutions: help merchants design and build scalable API-based payment integrations, ensuring seamless connectivity between Kody's payment stack and client PMS/POS systems.

- Serve as a technical consultant: act as the primary technical contact during rollout, guiding client development teams through system testing, hardware configuration, and operational troubleshooting.

- Collaborate cross-functionally: partner closely with Sales, Product, and Core Engineering teams to advocate for merchant needs, optimize rollout timelines, and resolve technical blockers.

- Improve delivery standards: standardize implementation workflows, refine integration documentation, and turn recurring merchant feedback into product enhancement recommendations.

## Requirements

- Experience: 3+ years of relevant experience in technical implementation, API integration, technical consulting, or tech support roles.

- Problem-solving ability: proven track record of troubleshooting complex software, network, or hardware integration issues systematically.

- Client-facing aptitude: strong communication skills with the ability to explain technical integration workflows to both technical developers and non-technical stakeholders.

- Adaptability and autonomy: high self-drive, strong project management skills, and an eager-to-learn mindset in a fast-growing FinTech ecosystem.

- Language skills: professional proficiency in English. Cantonese would be a bonus.

## Benefits

- Lead a dynamic team in a rapidly growing company globally.

- Competitive salary and benefits package.

- Opportunities for career growth in leadership and strategy.

- Collaborative, inclusive environment where your contributions are recognised and valued.

## Skills

### Required
- API integration
- technical consulting
- troubleshooting
- project management
- communication skills

### Nice to have
- Cantonese

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/jjQjjBw8dBWQ7di8T9rzvu/implementation-engineer-in-hong-kong-at-kody?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)