# Technical Partner Manager, AMER Banks

**Company**: Stripe
**Location**: Chicago, US-Remote
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7719602
**Canonical**: https://yubhub.co/jobs/job_9b471123-9ab

## Description

## Technical Partner Manager for AMER Banks

We are seeking an experienced Technical Partner Manager to lead technical partner engagements within our Global Partner Engineering & Operations (PE&O) team. In this role, you will own relationships with Stripe's AMER bank partners, overseeing partner technical integrations and performance.

## Responsibilities

- Serve as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration.

- Work with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations, ensuring performance SLAs are met.

- Define, implement, and monitor partner health and performance metrics to meet and exceed partner expectations.

- Collaborate with Product, Engineering, and Partnerships to drive reliability and product efficiency; lead alignment for the Global Banks pillar's technical and operational needs.

- Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans.

- Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience.

- Build and manage relationships with Bank partner senior technology/operations counterparts; facilitate engagement between Stripe leadership and partner stakeholders.

## Requirements

- 5+ years of experience in technical partner/account management, operations, or strategic project management within payments or fintech; direct experience working with bank partners preferred.

- Experience in banking, e-commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations.

- Strong technical judgment: ability to assess critical aspects of service and software integrations and apply best practices for operational efficiency.

- Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders.

- Strong analytical and problem-solving skills; able to use data to drive decisions.

- Excellent written and verbal communication skills; comfortable engaging with diverse internal and external audiences (business development, product, engineering, operations).

- Flexibility to be on-call during seasonal peaks and provide staggered time-zone coverage in a global, live service environment.

- Willingness to travel (~30%) for partner visits and business/service reviews.

## Preferred Qualifications

- Bachelor's degree in Computer Science, Business Administration, Operations Management, or a related field; Master's degree or MBA preferred.

- Working proficiency with databases and SQL for partner-facing data analysis.

- A user-first mindset and strong sense of urgency to scale products and operations through partnerships.

## Skills

### Required
- technical partner management
- operations
- strategic project management
- payments or fintech
- banking
- e-commerce
- payment technologies
- platform-to-partner integrations
- databases
- SQL

### Nice to have
- database analysis
- user-first mindset
- product scaling
- operational efficiency