# Senior Hardware Customer Quality Engineer

**Company**: NVIDIA
**Location**: Santa Clara, CA
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-CA-Santa-Clara/Senior-Hardware-Customer-Quality-Engineer_JR2019378-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9b44f376-b19

## Description

We're seeking a Hardware Customer Quality Engineer in an individual contributor role to support customer quality assurance activities at NVIDIA, stationed in Santa Clara, California. Your main role will be establishing a working level relationship with customers, collaborating on problem resolutions and complaints, and acting as the voice of the customer to internal teams.

Responsibilities:

- Participate in and lead conference calls and face-to-face meetings with customers related to quality on a weekly or monthly basis

- Track customer quality metrics and report regularly to customers and internal management

- Coordinate and participate in customer audits for NVIDIA HQ and contract manufacturers

- In crisis situations, quickly assimilate technical details to understand critical elements of the issue and provide direction to the working team

- Interface with customers, integrators, and partners onsite at their location to support problem-solving and issue resolution as needed

- Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions, and recovery plans for complaints

- Work cross-functionally among internal organizations to assess product risk, drive problem-solving, and achieve continuous improvement, increasing customer satisfaction

Requirements:

- BS or MS degree in electrical engineering, quality, or a related technical discipline (or equivalent experience)

- 8+ years of experience in an electronics customer quality role

- Customer interface experience is critical

- Ability to quickly comprehend technical details relevant to understanding customer complaints

- Excellent proficiency with 8D problem-solving tools and methods

- Excellent written and oral communication skills

- Interpersonal skills, with a logical approach to problem-solving, good time management, and task prioritization skills

- Dedicated and able to work with minimum supervision

- Strong leadership skills with experience coordinating teams with multiple disciplines

- Proficient in using MS Office software tools, data analytical tools, and email communications

Preferred qualifications:

- Background in semiconductor manufacturing processes such as SiFab, package assembly, and final test

- Background with SMT and PCBA manufacturing practices and controls

- Knowledge of electronics reliability standards at the component, board, or system level

- Knowledge of server system hardware and software design, development, architecture, or testing

- Proven history of developing close working relationships with customer quality teams and using structured problem-solving to find solutions to their issues

## Skills

### Required
- Electrical Engineering
- Quality Engineering
- Customer Quality
- 8D Problem Solving
- MS Office
- Data Analysis

### Nice to have
- Semiconductor Manufacturing
- SMT and PCBA
- Electronics Reliability
- Server System Hardware and Software

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Source: [Apply at nvidia.wd5.myworkdayjobs.com](https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-CA-Santa-Clara/Senior-Hardware-Customer-Quality-Engineer_JR2019378-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)