# Field Implementation Technician I

**Company**: Toast
**Location**: Greater Toronto Area
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Salary**: $54,000-$86,000 CAD
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/toast/jobs/8329141?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9b41dd59-ed3

## Description

Toast is looking for self-motivated individuals who want to be part of a team that is transforming the way restaurants operate. You will be involved in working with Toast's restaurant customers to set up the Toast system, train restaurant staff, build a relationship with our customers, and ensure they are successful.

Responsibilities:

- Learn the Toast POS system and become a product expert.

- Install & configure Toast hardware and networking devices including terminals, handhelds, printers, and other peripherals.

- Collaborate with internal Toast teams to find diverse business solutions that will make a restaurant thrive.

- Conduct restaurant operation consultation and training sessions with all restaurant stakeholders to optimise Toast POS for their positions and operations.

- Maintain and document implementation plans and network diagrams.

- Test / troubleshoot unknown networking problems.

- Terminate Ethernet cables if needed.

Requirements:

- The ideal candidate will have flexibility with hours and the ability to work early mornings and nights.

- While rare, weekend hours could also be required on an ad-hoc basis depending on customer needs.

- Excellent communication skills and ability to present in front of customers.

- Demonstrates attention to detail and strong organization skills.

- Ability to problem solve/troubleshoot in a timely manner.

- Ability to think creatively and provide service-oriented solution recommendations that exceed customer expectations.

- Adaptability, strong work ethic, and professionalism during challenging situations.

Breakdown:

- Implementation (75%): The primary function of the Field Implementation Technicians is to be the on-site (or remote) point of contact for our customers.

- Internal best practices documentation and enablement (10%): As Toast scales its international presence, the Field Implementation Technicians (FITs) are responsible for documenting country-specific best practices and nuances.

- Post Live Relationship Management (15%): As the client is transitioned over into the post-onboarding phase of the customer journey, the FIT is expected to ensure this transition goes smoothly.

Nice to Haves:

- Networking knowledge is a plus!

- 1-3 years of restaurant industry experience is highly desired.

- Bilingual in French is strongly preferred, but not required.

The base salary range for this role is $54,000-$86,000 CAD.

## Skills

### Required
- Toast POS system
- installation and configuration of hardware and networking devices
- troubleshooting
- communication skills
- problem-solving

### Nice to have
- networking knowledge
- restaurant industry experience
- French

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/toast/jobs/8329141?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)