# Analyst, Client Success

**Company**: Visa
**Location**: Tbilisi, GE
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/GE---Tbilisi-Georgia/Consultant--Client-Success_REF089370W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9b289bbb-ee1

## Description

The Analyst, Client Success is an individual contributor within the Client Success Shared Services team, responsible for managing operational relationships and providing support to a diverse portfolio of Visa clients.

Key Responsibilities:

- Support client implementation of new Visa products by coordinating with client and Visa teams to expedite readiness activities and maximize product adoption.

- Ensure prompt and accurate resolution of client inquiries, acting as a client advocate and deploying proactive engagement when appropriate.

- Drive and deliver initiatives to improve client adoption of Visa’s self-service tools.

- Establish working relationships with Client Services and cross-functional subject matter experts to resolve client issues and optimize performance.

- Stay current with Visa solutions and technologies to provide an enhanced client experience.

Basic Qualifications:

- 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree.

- Experience in a client support or client relationship management role that involved managing client expectations and in the financial services, payment, software, or information services industries.

- Experience in using data to develop business solutions and provide sound analysis.

- Experience in communicating technical terms and processes in business language tailored to clients.

- Experience in achieving results as part of an effective team across countries and time zones.

- Experience in prioritizing and multi-tasking under deadlines.

- Experience using standard Microsoft Office tools.

- Experience in building client relationships and partnering with clients to build their business.

- Experience in listening to and prioritizing customer needs to drive value realization.

- Experience in building measurable action plans to help clients achieve business goals.

- Experience in communicating clearly and effectively with clients.

- Experience in taking ownership over problems and finding creative solutions to complex issues.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

## Skills

### Required
- Microsoft Office
- data analysis
- client support
- relationship management
- communication

### Nice to have
- Generative AI tools
- self-service tools
- cross-functional collaboration

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Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/GE---Tbilisi-Georgia/Consultant--Client-Success_REF089370W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)