# Principal Associate, Process Manager

**Company**: Capital One
**Experience**: senior
**Job type**: full-time
**Salary**: $108,900 - $124,300
**Category**: Operations
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Principal-Associate--Process-Manager---Retail-Bank_R1002032-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9b0b3118-874

## Description

As a Principal Associate Process Manager at Capital One, you will serve as the operational anchor and owner of project governance routines, financial governance alignments, and well-managed programs. You will drive process rigor to ensure third-party project management partners execute retail construction projects efficiently, defensibly, and in full compliance.

**Responsibilities:**

- Govern Project Intake & Lifecycle Tollgates: Lead project intake validation and tollgate approvals across the construction lifecycle.

- Manage Governance Routines: Own, structure, and facilitate recurring governance forums and review agendas.

- Own Formal Internal Controls & Systems of Record: Serve as the primary owner for formal internal governance controls.

- Drive Third-Party Vendor Accountability: Ensure partner compliance against established SLAs, approval matrices, and documentation standards.

- Execute Commercial & Financial Governance: Serve as a primary reviewer for commercial workflows.

- Adjudicate Change Control & Scope Adjustments: Review change requests and scope/schedule/budget updates post-baseline.

- Maintain Process Documentation & Playbooks: Own, update, and manage formal standard operating procedure (SOP) playbooks.

- Collect Data & Produce KPI Metrics: Collect, analyze, and measure process performance data.

- Lead Complex Problem Solving & Continuous Improvement: Identify misalignments and engineer ways to create efficiency.

**Requirements:**

- High School Diploma, GED, or equivalent certification

- At least 3 years of Process Management or Risk Management experience

- At least 1 year of experience in Continuous Improvement methodologies

**Preferred Qualifications:**

- Bachelor’s Degree

- 4+ years of Process Management experience in Commercial Real Estate, Construction, or Retail Operations environments

- 2+ years of experience managing third-party vendor performance, SLAs, or compliance controls

- Business Process Management (BPM), PMP, Lean, Agile, or Six Sigma certification

**Salary:** McLean, VA: $108,900 - $124,300 for Principal Process Manager Richmond, VA: $98,900 - $112,900 for Principal Process Manager

## Skills

### Required
- Process Management
- Risk Management
- Continuous Improvement

### Nice to have
- Business Process Management (BPM)
- PMP
- Lean
- Agile
- Six Sigma

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Principal-Associate--Process-Manager---Retail-Bank_R1002032-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)