# Senior Manager Customer Support

**Company**: Security Industry Authority
**Location**: City of Westminster, Greater London
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: GBP 55,501 - 64,950 per year
**Category**: Customer Service
**Industry**: Security

**Apply**: https://www.jobsgopublic.com/job/senior-manager-customer-support-116103?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-manager-customer-support-9ae48d10-4d3/

## Description

The Security Industry Authority (SIA) is seeking a Senior Manager for Customer Support. As a leader in customer service, you will drive the delivery of exceptional customer support services, shape customer service strategy, and champion innovation and continuous improvement.

The SIA regulates the private security industry in the UK, covering security operatives in guarding, door supervision, close protection, cash and valuables in transit, and public space surveillance using CCTV.

Key responsibilities include:

- Managing and motivating multidisciplinary teams to meet and exceed performance targets

- Delivering front office services to B2C customers

- Demonstrating a passion for and in-depth knowledge of current customer service thinking

- Delivering real-time resource planning

- Effective people management skills, including performance management

- Good communication and presentation skills

The ideal candidate will have experience of managing change initiatives in a customer service-based environment, and knowledge of CRM, Case Management, and Decision Support systems.

In return, you will receive a salary of £55,501 - £64,950 per year, plus benefits including a Civil Service Defined Benefit Pension scheme, 27.5 days annual leave entitlement, and flexible working arrangements.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- customer service
- team management
- strategic thinking
- communication
- analytical skills

### Nice to have
- Private Security Industry regulation
- public sector experience
- CRM
- Case Management
- Decision Support systems

---

Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/senior-manager-customer-support-116103?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)