# Technical Account Manager II

**Company**: Huntress
**Location**: United States of America
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $160,000 to $170,000 OTE (80/20 split)
**Category**: Security
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/huntress/jobs/8044660003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9acc0e14-3e2

## Description

We are seeking a highly motivated and collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. As a Technical Account Manager at Huntress, you will constitute the primary technical liaison post-sales, ensuring customer satisfaction through providing high-quality post-sales technical support with a consultative approach.

Responsibilities:

- Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support.

- Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion.

- Technical Sales Enablement: Participate at events to lead training sessions on product usage and best practices.

- Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements.

- Training/Onboarding: Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value.

- Account Growth: Identifies up-sell and cross-sell growth opportunities during technical account reviews.

Requirements:

- 4+ years of experience working in Technical Account Management, pre-sales, or similar work

- Experience in the cybersecurity industry and familiarity with cybersecurity frameworks

- Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives

- Effective time management and organizational skills

Preferred Experience:

- Experience with malware, threat intelligence, and/or sandbox analysis

- Experience with cloud platforms such as AWS, Azure, GCP, etc.

- Experience with programming or scripting languages

- Familiarity with MSP tools such as RMMs and PSAs

- Familiarity with working with SIEM tools like Elastic, Splunk, etc.

What We Offer:

- 100% remote work environment

- Generous paid time off policy, including vacation, sick time, and paid holidays

- 12 weeks of paid parental leave

- Highly competitive and comprehensive medical, dental, and vision benefits plans

- 401(k) with a 5% contribution regardless of employee contribution

- Life and Disability insurance plans

- Stock options for all full-time employees

- One-time $500 reimbursement for building/upgrading home office

- Annual allowance for education and professional development assistance

- $75 USD/month digital reimbursement

- Access to the BetterUp platform for coaching, personal, and professional growth

## Skills

### Required
- Technical Account Management
- cybersecurity
- communication
- presentation

### Nice to have
- malware
- threat intelligence
- sandbox analysis
- cloud platforms
- programming
- scripting languages
- MSP tools
- SIEM tools

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/huntress/jobs/8044660003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)