# Global Operations Specialist

**Company**: Flexport
**Location**: Guadalajara, Mexico
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Operations
**Industry**: Transportation

**Apply**: https://job-boards.greenhouse.io/flexport/jobs/7492939?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9a8a5e41-e06

## Description

## About Flexport

At Flexport, we believe global trade can move the human race forward. Our mission is to make global commerce so easy there will be more of it.

## Help our customers improve their global supply chains

The Global Operations Specialist is a critical part of Flexport's mission to make global commerce so easy there will be more of it. In this role, your direct customers are the partners within your region: our Flexport Squad Operations teams and customs teams, subcontractors, carriers, and terminals.

## The Opportunity

As a Global Operations Specialist, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission. You will be responsible for executing the movement of containers and air freight to availability at the port or warehouse of destination.

## Responsibilities

- Be responsible for executing the movement of containers and air freight to availability at the port or warehouse of destination

- Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately

- Serve as the first point of escalation for issue resolution, ensuring prompt and effective resolution to provide the best customer experience

- Use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness

- Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-level Agreements (SLAs) in-line with productivity goals

- Analyze data to root-cause defects and support continuous improvement efforts

- Execute on shipment delivery appt coordination and any reporting functions needed to support our clients business needs

## Requirements

- Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!

- Excellent customer service skills with the ability to effectively empathize and prioritize the needs of a diverse customer base

- Fluency in English, both written and verbal

- Strong attention to detail in a high-energy, fast-paced environment

- The ability to work flexible hours: this role requires working variable hours to match when customers need us most. You may be required to work national holidays, weekends, swing or night shifts, and may be asked to render overtime based on business needs

## Benefits

- Commitment to Equal Opportunity

- Global Data Privacy Notice for Job Candidates and Applicants

## Skills

### Required
- customer service
- data analysis
- problem-solving
- communication
- project management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/flexport/jobs/7492939?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)