# Franchise Standards Representative

**Company**: Honor Technology
**Location**: Remote Position
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Salary**: $77,400-$86,000 USD
**Category**: HR
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/honor/jobs/8382131002
**Canonical**: https://yubhub.co/jobs/job_9a887703-24f

## Description

As a leader in aging care innovation, Honor Technology is changing the way society cares for older adults. The company provides the technology, tools, and services that empower older adults to live life on their own terms. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. As a Franchise Standards Representative at Honor, you help protect the Home Instead brand and support franchise owners by ensuring consistent operational standards across the network. This role partners closely with franchise offices to confirm compliance with minimum standards and the franchise agreement, while also sharing practical best practices that help owners run strong, sustainable businesses.

In addition, the role maintains and supports the evolution of standards-related processes and documentation within the Franchise Standards department, and oversees required compliance documentation from the franchise network. The focus is on consistency, clarity, and continuous improvement,balancing accountability with education and collaboration.

Responsibilities:

- Hold franchise owners accountable by assisting in enforcement of minimum operational standard and franchise agreement provisions.

- Perform operational and financial standards review through remote desktop review and quality assurance visits. Conduct timely follow-up with franchise owners following a review or other inspection.

- Make recommendations to franchise owners regarding best practice to mitigate risk to their businesses. Emphasize quality, consistency, and uniformity of Home Instead services from one franchise office location to the next.

- Assist in enforcement of minimum operational standard and franchise agreement provisions.

- Conduct a timely follow-up with franchise owners following a QA visit, desktop review or other inspection, as set by department head.

- Emphasize quality, consistency, and uniformity of Home Instead services from one franchise office location to the next.

- Collaborate closely with applicable HQ departments as it relates to standards situations.

- Contribute to the evaluation and development of standards and best practices.

- Open to travel for company events or office visits and/or duties as assigned.

- Consistently drive enhancements to the review process by applying creative problem-solving, improving efficiencies, and strengthening education to better support the network proactively.

- Participate actively in the strategic planning process for the Franchise Standards department and the company as a whole.

- Provide Franchise Standards related training for all stakeholders.

## Skills

### Required
- Microsoft Office
- Google Workspace
- Business management
- Communications
- Human resource management
- Finance