# Senior Associate, Risk Specialist – eComm Surveillance Population Management **Company**: Capital One **Experience**: senior **Job type**: full-time **Salary**: $96,500 - $110,100 for McLean, VA; $105,300 - $120,100 for New York, NY; $87,700 - $100,100 for Richmond, VA **Category**: Operations **Industry**: Finance **Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Senior-Associate--Risk-Specialist---eComm-Surveillance-Population-Management_R1001888-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_9a856f48-903 ## Description Capital One is seeking a highly motivated, detail-oriented Senior Associate Risk Specialist to serve as the operational backbone of the Commercial Bank's Associate Surveillance Program. In this role, you will focus heavily on population management, onboarding/offboarding workflows, and data reconciliation. Your mission is to ensure all monitored associates specifically within our Broker-Dealer and Swap Dealer business lines are accurately identified, tracked, and correctly provisioned within our surveillance systems. If you thrive on data integrity, process optimisation, and cross-functional collaboration in a fast-paced regulatory environment, this is the perfect opportunity for you. ### Key Responsibilities - Population Management & Governance: Maintain the definitive, golden-source inventory of the monitored employee population. Actively track internal transfers, role changes, and status updates to guarantee continuous regulatory compliance coverage. - Onboarding & Offboarding Orchestration: Partner seamlessly with key stakeholder teams to manage the end-to-end lifecycle of monitored associates, ensuring surveillance tracking initiates and terminates precisely on schedule. - System Provisioning & Access Verification: Validate that newly onboarded associates are flawlessly configured across all compliance surveillance tools, databases, and communication channels from day one. - Data Reconciliation: Design and execute rigorous daily, weekly, and monthly reconciliation processes between internal data feeds and surveillance system rosters to proactively identify, investigate, and remediate any gaps or anomalies. - Cross-Functional Collaboration: Serve as the primary point of contact for internal business partners regarding population scoping, access issues, and roster data discrepancies. - Process Innovation: Collaborate with leadership and technical teams to streamline workflow pipelines, automate manual reconciliation tasks, and refine operational procedures. - Incident Escalation: Promptly identify and flag operational gaps, technical setup failures, or potential compliance risks regarding population tracking to team leadership for immediate review. ### The Ideal Candidate Will Demonstrate: - Strong Analytical & Data Reconciliation Skills: Proven ability to analyse large employee datasets, spot systemic discrepancies, and resolve complex roster anomalies. - Advanced Data Tool Proficiency: High comfort level with G-Suite and Microsoft Excel. - Process & Workflow Excellence: Exceptional organisational skills with a track record of managing high-volume queues without sacrificing attention to detail. - Effective Communication: Ability to articulate complex data issues clearly to both technical teams and non-technical business partners. - Risk Mindset: A foundational understanding of financial services compliance, regulatory environments, or employee monitoring programs. ### Basic Qualifications - Bachelor's Degree or military experience - At least 2 years of experience in operations, process management, data reconciliation, or Compliance onboarding workflows - At least 2 years of experience utilising G-Suite or Microsoft Office for data tracking, reporting, or analysis ### Preferred Qualifications - 3+ years of experience in compliance operations, data integrity, or HR operations within a financial services institution - Familiarity with the operational tracking required under financial regulatory frameworks - Experience utilising data management systems or specialised compliance surveillance tools to manage user permissions and communication groups - Experience partnering with internal business clients and technical teams to automate manual operational processes ### Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. ## Skills ### Required - G-Suite - Microsoft Excel - data reconciliation - compliance ### Nice to have - financial regulatory frameworks - data management systems - compliance surveillance tools --- Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Senior-Associate--Risk-Specialist---eComm-Surveillance-Population-Management_R1001888-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)