# Manager, Group Financial Crime Compliance Fiserv Operations-4

**Company**: Prudential
**Location**: Bangalore
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Bangalore/Manager--Group-Financial-Crime-Compliance-Fiserv-Operations-4_26040022?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9a77043c-310

## Description

Prudential's purpose is to be partners for every life and protectors for every future.

As a Manager, Group Financial Crime Compliance Fiserv Operations-4, you will provide daily support for AML solution-related issues, investigate and resolve incidents, and assist AML users with business-related system issues and queries.

**Responsibilities**

### AML Systems & Operational Support

- Provide daily support for AML solution-related issues, including:

- Suspicious Transaction Monitoring & Reporting (STR)

- Watch List Filtering (WLF)

- Real-Time Screening (RTS)

- Customer Due Diligence (CDD)

- Investigate and resolve incidents and service requests related to alerts, reports, and threshold configurations.

- Assist AML users with business-related system issues and queries.

- Escalate critical incidents to the Business Owner that may impact business operations.

- Escalate high-impact system issues to the System Owner/Application support team to ensure timely resolution and system availability.

- Support migration of static and transactional data between core systems.

### Project & Delivery Support

- Assist in the implementation of group-wide AML solutions across multiple entities in Asia and Africa.

- Work with business users and IT teams to gather and document accurate business requirements.

- Review project deliverables to ensure quality and alignment with business needs.

- Monitor project schedules, costs, and quality metrics, escalating risks or issues as needed.

- Contribute to dashboard development and Management Information (MI) reporting for Group and local business users.

- Contribute to documentation of user stories, test cases, and system enhancements.

- Maintain continuous alignment of project scope with strategic business objectives and recommend improvements where applicable.

### Documentation & Standardization

- Maintain standardized templates, trackers, and documentation to support project delivery and audit readiness.

- Ensure consistency and accuracy in documentation across FCC initiatives.

- Promote best practices in documentation to enhance transparency and operational efficiency.

### Risk & Compliance Support

- Identify and escalate risks to senior management where appropriate.

- Assist in regulatory and audit engagements by preparing relevant documentation and system reports.

**Core Competencies**

- Project Management: Proven experience in managing multiple insurance AML and Asset Management transformation initiatives across multiple countries with complexity in regulatory environments.

- Critical Thinking: Strong judgment in assessing risks and identifying emerging issues.

- Communication: Excellent written and spoken English; able to present complex data clearly to senior stakeholders articulating rationale and methodology.

- Collaboration: Effective team player with strong stakeholder engagement across Group Risk, Compliance, and local 2LoD teams.

- Adaptability: Capable of operating in evolving environments and establishing new processes.

- Attention to Detail: Ensures accuracy in MI reporting, governance documentation, and risk indicators.

**Technical Skills**

- Sound system implementation knowledge including system testing, cyber/technological risks identification and mitigation.

- Good knowledge of data.

- Experience in writing MSSQL and stored procedures.

- Experience in data pipeline development and workflow automation (desirable).

- Familiarity with AI-driven workflow automation and agentic AI concepts (desirable).

**Qualifications**

- Degree in a relevant subject (Finance, Risk Management, Compliance, Data Analytics, or related field).

- 5+ years' experience in data analytics and project management in multiple and large-scale Compliance transformation initiatives.

- Strong understanding of financial crime regulations, including AML, CTF, sanctions, tax evasion, fraud, and ABC.

## Skills

### Required
- Project Management
- Critical Thinking
- Communication
- Collaboration
- Adaptability
- Attention to Detail
- Sound system implementation knowledge
- Good knowledge of data
- Experience in writing MSSQL and stored procedures

### Nice to have
- Experience in data pipeline development and workflow automation
- Familiarity with AI-driven workflow automation and agentic AI concepts

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