# HR Systems Officer

**Company**: National Crime Agency
**Location**: Belfast, Northern Ireland
**Work arrangement**: hybrid
**Salary**: GBP 37,428 per year
**Category**: Human Resources
**Industry**: Government & Public Sector

**Apply**: https://www.jobsgopublic.com/job/hr-systems-officer-111960?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9a47ac6d-817

## Description

We are seeking an enthusiastic, motivated, and customer-focused HR Systems Officer to join the HR Systems team. The successful candidate will play an important role in ensuring HR systems remain accessible, reliable, and responsive to business needs, while delivering high-quality support to colleagues across the Agency.

**Job Summary** The National Crime Agency's Human Resources aims to create a proud workforce that feels empowered and enabled to lead today, at the same time as building capability for tomorrow. We are investing in our people and recognising operational success is achieved through the hard work, expertise, and commitment of our people.

**Responsibilities**

- Provide administrative support across a range of HR system functions, including mailbox management, system access, and asset management activities.

- Provide first-line support for HR systems by investigating and resolving routine technical issues, processing user access requests, and undertaking minor system configuration changes.

- Accurately process sensitive information ensuring information is maintained in line with established procedures and service standards.

- Ensure all activities are conducted in accordance with data protection legislation, GDPR requirements, and internal information governance policies.

- Utilise knowledge hubs, guidance materials, and available resources to investigate technical issues, develop expertise, and support the effective resolution of system-related problems.

- Build and maintain effective working relationships with colleagues and stakeholders across the Agency.

**Person Specification**

- Experience of delivering a high-quality customer service using strong communication skills.

- Proven ability to work collaboratively with colleagues and stakeholders.

- Excellent organisational skills with the ability to manage competing priorities and consistently deliver work to agreed standards and deadlines.

- Demonstrable analytical and problem-solving skills.

- Good understanding of handling sensitive, confidential, and personal information.

**Benefits**

- Salary of £37,428 per year

- £10,842 contribution towards Civil Service Defined Benefit Pension scheme

- 26 days annual leave, rising to 31 on completion of 5 years continuous service

- Flexible working, including flexi-time, compressed hours, and job sharing

- Family friendly policies

- Learning and Development opportunities

- Interest-free loans and advances

- Housing schemes - Key Worker status

- Discounts and Savings with a wide variety of services

## Skills

### Required
- HR system administration
- customer service
- problem-solving
- data management
- communication

### Nice to have
- Experience of supporting HR systems and administering HR data

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/hr-systems-officer-111960?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)