# Embedded Deputy Manager

**Company**: Sibylline Ltd
**Location**: London, England
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Physical Security
**Industry**: Consulting

**Apply**: https://jobs.smartrecruiters.com/SibyllineLtd/744000159097609-embedded-deputy-manager-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9a40bb9e-e08

## Description

We are looking for an experienced security operations professional to serve as Deputy Manager supporting the client's global security operations.

As the Deputy Manager, you will serve as the senior operational leader for day-to-day physical security activities, while also providing operational supervisory support to the intelligence team.

Key responsibilities:

- Lead operational decision-making during assigned shifts and major incidents.

- Provide operational supervision to intelligence personnel as required, coordinating intelligence and physical security activities during incidents, escalations, and other time-sensitive events.

- Manage real-time escalation processes and ensure incidents are handled in accordance with SOPs.

- Provide operational oversight for alarm monitoring, CCTV operations, access control administration, dispatch, and incident management activities.

- Review reports, dispatch records, and operational outputs for quality and consistency.

- Ensure effective shift handovers and continuity of operations.

- Conduct operational quality assurance reviews and identify operational improvement opportunities.

- Monitor PSOC service levels and address performance issues.

- Support scheduling, training, coaching, and development of PSOC personnel.

- Coordinate with Regional Security Managers, Workplace, Facilities, and third-party vendors as required.

- Act on behalf of the Manager when required.

Requirements:

- Experience coordinating incident response activities in a live operational environment.

- Ability to manage multiple incidents and competing priorities in a 24/7 environment.

- Familiarity with access control, CCTV, alarm monitoring, dispatch, and case management systems.

- Strong written and verbal communication skills.

- Leadership, coaching, and stakeholder engagement experience.

- Experience with Lenel, Milestone, Everbridge, ServiceNow, Jira, or similar platforms preferred.

- A current valid SIA CCTV (Public Space Surveillance) license.

Qualifications:

- Bachelor's degree or equivalent professional experience.

- 3+ years of security operations, GSOC, intelligence operations, emergency management, or related experience.

- Previous experience serving as a shift supervisor, duty officer, watch commander, operations lead, or equivalent role preferred.

## Skills

### Required
- access control
- CCTV
- alarm monitoring
- dispatch
- case management systems
- leadership
- coaching
- stakeholder engagement
- incident response
- SIA CCTV (Public Space Surveillance) license

### Nice to have
- Lenel
- Milestone
- Everbridge
- ServiceNow
- Jira

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/SibyllineLtd/744000159097609-embedded-deputy-manager-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)