# Senior QA Analyst

**Company**: TransPerfect
**Location**: DO-Dominican Republic*
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service

**Apply**: https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/DO-Dominican-Republic/Senior-Quality-Analyst--BPO-_R2025-242036?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9a2da56b-48c

## Description

As a Senior QA Analyst at TransPerfect, you will play a key role in ensuring the quality and compliance of customer interactions by leading auditing efforts, identifying areas for improvement, and mentoring junior analysts.

**Key Responsibilities:**

- Conduct in-depth audits of customer interactions (calls, chats, and emails) for accuracy, compliance, and quality.

- Create and maintain QA scorecards, audit logs, and performance dashboards.

- Collaborate with supervisors and training teams to identify coaching needs and drive performance improvements.

- Lead calibration sessions to ensure scoring consistency across QA and operations teams.

- Provide actionable feedback to agents and supervisors to support continuous improvement.

- Monitor trends and escalate recurring issues, compliance breaches, or performance risks.

- Support the development of QA policies, procedures, and best practices.

- Participate in onboarding and training of new QA Analysts.

- Assist with reporting and root-cause analysis for quality-related KPIs.

- Partner with other departments on quality initiatives and projects.

## Skills

### Required
- analytical skills
- attention to detail
- customer service quality standards
- compliance policies
- performance metrics

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Source: [Apply at transperfect.wd5.myworkdayjobs.com](https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/DO-Dominican-Republic/Senior-Quality-Analyst--BPO-_R2025-242036?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)