# Software Engineer - AI Labs

**Company**: Salesforce
**Experience**: senior
**Job type**: full-time
**Salary**: $148,500 - $223,900 annually
**Category**: Engineering
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/California---San-Francisco/Software-Engineering-SMTS_JR359585?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9a12ef63-e4d

## Description

Join a team of 10 within Salesforce AI Labs, bringing computer-use AI into production with the autonomy of a small startup and the reach of Salesforce.

You’ll help build a product that learns from human demonstrations and turns complex workflows into repeatable automation across enterprise applications.

Responsibilities:

### Drive Agent Development & Architecture

- Build systems that learn from demonstrations and combine AI reasoning with deterministic execution to complete workflows reliably.

- Develop recovery and verification capabilities so agents can adapt to changes, confirm outcomes, and recognize when human intervention is needed.

- Build backend services with robust workflow state management, failure handling, and secure access to customer environments.

- Create evaluations and diagnostics that measure task success, expose regressions, and make failures understandable.

### Build Directly With Customers

- Work alongside customers to understand their workflows, prototype solutions, and validate results in their environments.

- Investigate where automation succeeds or fails, then turn those findings into improvements to the core product.

- Help customers move from their first successful workflow toward repeatable, increasingly self-service adoption.

- Partner with forward-deployed engineers and product management to decide which customer needs should shape the roadmap.

### Shape Technical Direction & Grow the Team

- Own technical decisions for substantial components, from initial design through production operation.

- Evaluate model selection, tool use, and context management against reliability, latency, and cost.

- Mentor peers through design discussions and code reviews, and participate in hiring.

Requirements:

- You’ve independently owned a substantial backend service or system through design, deployment, production failures, and subsequent improvements.

- You have hands-on experience building and evaluating LLM-powered systems, and can explain how you assessed their quality and failure modes.

- You can reason through concurrency, persistent state, retries, and partial failures in systems that perform consequential actions.

- You’re proficient in Python, Go, Java, or JavaScript/TypeScript.

- You can turn an unclear customer problem into a bounded technical approach, test it with users, and carry it through to production.

- You want direct customer engagement to be part of your engineering work, including investigating problems and discussing technical tradeoffs.

- You use AI development tools thoughtfully and take responsibility for the correctness, security, and maintainability of what you ship.

Benefits:

- Time off programs

- Medical, dental, vision

- Mental health support

- Paid parental leave

- Life and disability insurance

- 401(k)

- Employee stock purchasing program

## Skills

### Required
- Python
- Go
- Java
- JavaScript/TypeScript
- LLM-powered systems

### Nice to have
- Agent tool use
- code generation
- automated recovery
- evaluation frameworks
- browser automation
- workflow orchestration
- enterprise integrations

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/California---San-Francisco/Software-Engineering-SMTS_JR359585?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)