# Customer Success Manager

**Company**: London Stock Exchange Group (LSEG)
**Location**: Johannesburg, ZAF
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/ZAF-Johannesburg-138-West-Stre/Customer-Success-Manager_R0121759?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9a0724b0-a8f

## Description

We're looking for a Customer Success Manager to drive adoption, retention, and renewal outcomes across a portfolio of strategic financial services accounts.

Acting as a trusted advisor, you'll help clients realise measurable value from our Data & Feeds solutions , while building executive relationships and partnering across Account Management, Product, and Content teams.

**Key Responsibilities**

- Drive customer adoption, retention, and renewals across a portfolio of strategic accounts.

- Build trusted-advisor relationships with executive and senior stakeholders, from technical teams to C-suite.

- Monitor customer health, usage trends, and renewal signals to proactively manage risk.

- Lead strategic business reviews and translate customer insight into retention and growth strategies.

- Identify up-sell/cross-sell opportunities and support account growth with Sales teams.

- Maintain working knowledge of cloud, APIs, AI-enabled tools / workflows and data delivery mechanisms to guide customer solutions.

**What You'll Bring**

- Proven experience in Customer Success, Strategic Account Management, or Enterprise Relationship Management.

- A track record managing strategic portfolios with accountability for retention and renewals.

- Strong commercial acumen , comfortable analysing revenue, usage, and customer health metrics.

- Executive stakeholder management, presentation, and facilitation skills.

- Experience in financial markets, financial data, or fintech , AI tools is essential.

**Market Knowledge (Essential)**

- Strong understanding of South African and broader Middle East & Africa (MEA) financial markets.

- Familiarity with Johannesburg/Sandton and Cape Town financial hubs.

- Understanding of local regulatory and exchange environments, including the JSE.

- Knowledge of enterprise market data solutions and customer workflows.

**Qualifications**

- Bachelor's degree or equivalent; relevant certifications a plus.

- Fluent English; additional African/regional languages advantageous.

- Willingness to travel regularly to customer sites.

**What We Offer**

- Hybrid and flexible working arrangements.

- A welcoming, inclusive culture backed by Employee Networks.

- A competitive referral bonus program.

- Access to private healthcare, wellness support, and pension contributions.

- Professional development opportunities and learning resources.

- Paid volunteer time to support causes that matter to you.

- A team that values your input and supports your goals.

## Skills

### Required
- cloud
- APIs
- AI-enabled tools
- data delivery mechanisms
- financial markets
- financial data
- fintech

### Nice to have
- additional African/regional languages

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Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/ZAF-Johannesburg-138-West-Stre/Customer-Success-Manager_R0121759?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)