# Customer Retention Officer (MENA)

**Company**: FxPro
**Location**: Lebanon
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/fxpro/jobs/5028223101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9a0081f5-a8d

## Description

Join FxPro, a leading international fintech company, as a Customer Retention Officer. You will be responsible for providing comprehensive client support through various channels, managing account verification and funding processes, maintaining high-value client relationships, and gathering and reporting client feedback.

Responsibilities:

- Deliver service and support to clients through Live Chat, email, and phone

- Identify problems and offer solutions to clients

- Contact clients who have not yet completed their account verification

- Contact clients who are trying to fund their accounts and offer alternatives

- Maintain relationships with higher value clients

- Collect feedback from clients and pass it on to management

- Ensure client records are kept up to date

- Handle tickets in Live Chat in designated languages

- Perform other duties assigned by the Account Manager or management team

Requirements:

- Fluent in English and Arabic languages

- Proven experience in providing customer service and support

- Strong problem-solving and analytical skills

- Ability to manage multiple tasks and prioritize effectively

- Experience with customer support software and CRM systems

- Detail-oriented with strong organizational and record-keeping abilities

- Ability to build and maintain client relationships

- Experience in financial services or online trading

Benefits:

- Competitive compensation package

- 15 days off

- Social Security

- Corporate insurance plan

## Skills

### Required
- English
- Arabic
- customer service
- problem-solving
- analytical skills
- CRM systems

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/fxpro/jobs/5028223101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)