# Associate Director, Global HR Operations (Bangkok Based -Relocation provided)

**Company**: Agoda
**Location**: Bangkok, Thailand
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Human Resources
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/agoda/jobs/8070836?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_99db7645-2f4

## Description

We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.

This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.

Responsibilities:

- Lead Agoda’s People Services front door and employee support model

- Lead the People Services & Help Desk team

- Lead Global People Relations Services

- Own the operating interfaces across Tier 1, People Relations, and specialist teams

- Build Tier 0 / self-service and knowledge management foundations

- Enable digital, conversational, and AI-supported service delivery

- Drive operational excellence and continuous improvement

- Lead through insight, stakeholder partnership, and change

Requirements:

- Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus

- Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience

- Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment

- Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience

## Skills

### Required
- HR shared services
- employee services
- People operations
- employee relations
- service delivery
- leadership
- operations management
- HR technology platforms
- data analysis
- stakeholder management
- communication

### Nice to have
- conversational AI
- knowledge management
- self-service adoption

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/agoda/jobs/8070836?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)