# Manager, Customer Solutions Centre

**Company**: Mastercard
**Location**: Dubai
**Experience**: senior
**Job type**: full-time
**Category**: Product Management
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Dubai-United-Arab-Emirates/Manager--Customer-Solutions-Centre_R-291123?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_99c569ba-c0e

## Description

We are seeking a Manager, Customer Solutions Centre to lead commercialization, go-to-market, and growth of a co-badge credit portfolio in the UAE.

**Key Responsibilities**

- Product Strategy & Portfolio Management: Define the co-badge credit product strategy, roadmap, tier architecture, pricing/CVP inputs and interchange approach with Business Development and central product teams.

- Consumer Value Proposition (CVP) Development: Design differentiated CVPs across mass, affluent, premium and ultra-premium tiers in collaboration with central product teams.

- Partnership Management: Act as the product lead for partner engagement, aligning product standards, customer experience, branding and acceptance strategies.

- Issuer Engagement & Product Customization: Partner with issuing banks to develop customized propositions aligned with issuer customer strategies and scheme guidelines.

- Product Commercialization & Go-to-Market: Lead end-to-end product and customized CVP commercialization of co-badge credit products from concept to market launch.

- Stakeholder Management: Work closely with central product, Cardholder Services and partnership teams; issuing banks; Mastercard Account Management; Loyalty and Services teams; and Finance and Pricing teams.

- Performance Management: Define product KPIs and success metrics.

**Qualifications & Experience**

- Deep understanding of consumer credit card products, portfolio economics, rewards, and loyalty programs.

- Experience developing and managing premium and mass-market card propositions.

- Demonstrated ability to build product strategies, business cases, and commercialization plans.

- Strong stakeholder management and influencing skills across senior client and internal audiences.

- Proven track record of launching and scaling payment or card product.

**Success Measures**

- This role will be on Sales Incentive Plans with defined enablement, volume-based and revenue-based targets.

- Achievement of annual business and product objectives.

## Skills

### Required
- consumer credit card products
- portfolio economics
- rewards
- loyalty programs
- product strategies
- business cases
- commercialization plans
- stakeholder management

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Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Dubai-United-Arab-Emirates/Manager--Customer-Solutions-Centre_R-291123?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)