# Digital Experience Lead (CX)

**Company**: Who Gives A Crap
**Location**: Manila, Philippines
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Other

**Apply**: https://job-boards.greenhouse.io/whogivesacrap/jobs/8904531002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_99be0cdd-633

## Description

We are seeking a Digital Experience Lead (CX) to own the technology stack for our Customer Experience team. You will hold the roadmap for a range of CX tools, including Zendesk, Zapier, and Sprout, and make decisions on what stays, what goes, and what gets replaced.

Key responsibilities include:

- Leading the build-out of automations and AI-powered workflows

- Partnering with IT and Digital Product to implement new tools

- Growing and leading a direct report

- Reviewing and optimising our CX tech stack

- Working with the Analytics & Insights team to redesign our Zendesk issue-type taxonomy

Requirements:

- Experience leading a team and making technology decisions

- Fluency in tech, without needing to write code

- Comfortable using AI tools and understanding their practical applications

- Strong leadership skills and ability to make recommendations

We offer a competitive salary, meaningful support towards healthcare, generous paid leave, tailored learning and development opportunities, and free toilet paper.

As a certified B Corp, we prioritise social and environmental impact, and we believe that helping to make the world a better place should be rewarded accordingly.

## Skills

### Required
- Zendesk
- Zapier
- Sprout
- AI
- technology
- leadership

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/whogivesacrap/jobs/8904531002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)