# Technical Support Engineer

**Company**: Abnormal AI
**Location**: Bangalore, India
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/abnormalsecurity/jobs/8002103003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_99ba4c4f-5ef

## Description

We're seeking an experienced, customer-focused technical support engineer with a passion for solving complex problems in high-stakes environments. You'll work with Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security, supporting enterprise customers and driving technical investigations.

**About the Role** As a trusted L1 technical advisor, you'll own and resolve inbound support tickets, provide clear updates, and collaborate with Engineering to ensure high-quality resolutions. You'll also create internal and external knowledge base content, identify patterns in support interactions, and drive product improvements.

**Requirements**

- 4+ years of experience in technical support, ideally in cybersecurity, enterprise SaaS, or API-driven platforms

- Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems like Microsoft 365, Google Workspace, Slack, Okta, Splunk, Crowdstrike, Cortex SOAR, Rest API, or Zoom

- Proven ability to debug complex technical issues, analyze logs, and collaborate cross-functionally with Engineering and Product teams

- Excellent written and verbal communication skills

- Familiarity with support and collaboration tools like Zendesk, Salesforce, Jira, and Confluence

- A mindset for continuous learning and improving customer experience and internal support processes

- Experience with AI tools is a strong plus

**Responsibilities**

- Act as a trusted L1 technical advisor for enterprise customers

- Own and resolve inbound support tickets

- Provide customers with clear, timely updates and solution recommendations

- Collaborate closely with Engineering to ensure timely, high-quality resolutions

- Support seamless customer onboarding and engagement

- Create and maintain internal and external knowledge base content

- Identify patterns in support interactions to drive product improvements

## Skills

### Required
- email security
- SaaS platforms
- cloud ecosystems
- technical support
- cybersecurity
- API-driven platforms
- Microsoft 365
- Google Workspace
- Slack
- Okta
- Splunk
- Crowdstrike
- Cortex SOAR
- Rest API
- Zoom
- Zendesk
- Salesforce
- Jira
- Confluence

### Nice to have
- AI tools
- GPT-based assistants
- internal chatbots
- AI-powered support platforms

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/abnormalsecurity/jobs/8002103003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)