# Manager, Customer Care - Kitchen

**Company**: Toast
**Location**: Chennai
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/toast/jobs/8358223?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_99b6d2d5-30d

## Description

As a Customer Care Manager at Toast, you will actively manage a team of agents for the Kitchen campaign.

You are responsible for the productivity and the well-being of the members of the Customer Care Team in our Chennai, India office and will act as a Subject Matter Expert for Operations.

Your main responsibilities include:

- Managing, coaching, and developing a team of Customer Care Specialists

- Monitoring attendance, schedule adherence, productivity, and overall performance

- Providing regular coaching, feedback, and performance development

- Training and developing team members on product functionality, customer handling skills, and troubleshooting techniques

- Fostering an engaging and collaborative team environment

- Monitoring team performance across key operational metrics

- Identifying operational trends, recurring customer pain points, and process improvement opportunities

To thrive as a Customer Care Manager at Toast, you should have:

- 12+ years of experience in customer service, customer support, or customer success roles

- 6+ years of experience leading teams

- Experience supporting or leading customer support teams for SaaS products

- Strong operational leadership skills

- Strong analytical, coaching, and problem-solving skills

- Experience managing customer escalations with professionalism and sound judgement

- Ability to prioritise multiple operational demands and perform effectively in a fast-paced environment

- Excellent verbal and written communication skills

- Experience working with CRM platforms, ticketing systems, and customer support technologies

We offer a competitive compensation and benefits package, including:

- Great earnings potential

- Means to a healthy lifestyle with flexibility to meet changing needs

Our culture values authenticity, respect, and humility, and we strive to build a strong culture of connection.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- customer service
- team management
- operations
- analytical skills
- communication skills
- problem-solving skills
- SaaS products
- CRM platforms
- ticketing systems
- customer support technologies

### Nice to have
- restaurant industry
- hospitality industry
- retail industry
- point-of-sale industry
- Lean
- Six Sigma
- Kaizen
- continuous improvement methodologies
- project management
- leadership certifications

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/toast/jobs/8358223?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)