# Technical Support Engineer

**Company**: Cisco
**Location**: Kanata, Ontario
**Experience**: senior
**Job type**: full-time
**Salary**: $126,000.00 to $159,800.00
**Category**: Engineering
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Kanata-Ontario-Canada/Technical-Consulting-Technical-Leader_2026777-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_99a7c743-dd1

## Description

The Canadian Secure Technical Services (CSTS) team at Cisco provides innovative technical support to Large Enterprise and Government customers. As a Technical Support Engineer, you will provide personalized 'white-glove' technical support to Canadian Critical National Infrastructure customers, serving as the escalation point for network issues and leading problem resolution during network outages.

Responsibilities:

- Provide 2nd and 3rd Tier technical support on debug device and network level issues

- Build strong relationships with customers and internal teams

- Develop shared lab environments to simulate customer network environments

- Translate technical challenges into direct feedback to influence product development

- Develop automation assets and AI tools to improve service delivery

Minimum Qualifications:

- BS in a technical field (CS/EE preferred) or equivalent with 5+ years of relevant industry experience

- 3+ years of hands-on experience with debugging and troubleshooting Cisco Data Center Compute environments

- Experience in break/fix problem-solving and troubleshooting

Preferred Qualifications:

- Experience with Cisco Intersight and UCS Manager platforms

- Expert-level certification such as CCNP/CCIE or equivalent industry credential

- Experience documenting technical issues and providing clear written status updates

- Experience working in a Government Classified Air-Gapped environment

- Bilingual proficiency in Canadian French and English

The starting salary range for this position is $126,000.00 to $159,800.00.

## Skills

### Required
- Cisco Data Center Compute
- Cisco Unified Computing System (UCS)
- Data Center Storage (HyperFlex)
- break/fix problem-solving
- troubleshooting
- French

### Nice to have
- Cisco Intersight
- UCS Manager
- CCNP/CCIE
- incident management
- Government Classified Air-Gapped environment
- Canadian French

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Kanata-Ontario-Canada/Technical-Consulting-Technical-Leader_2026777-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)