# Outreach Specialist / Care Coordinator - Greater Richmond, Virginia

**Company**: Waymark
**Location**: Greater Richmond, Virginia
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: $23.10 - $26.20
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/waymark/jobs/4061930005
**Canonical**: https://yubhub.co/jobs/job_999cd3b2-be4

## Description

As an Outreach Specialist/Care Coordinator in the region, you will be Waymark's frontline presence in and alongside healthcare facilities, often our first point of contact with our patients, and a key member of a startup team helping to shape and refine our workflows and build strong relationships with primary care physician partners.

You will work to improve the health of patients from low-income communities by fostering trust and connecting them with various providers and resources. You will be part of a care team that is multidisciplinary and includes Licensed Clinical Social Workers, Pharmacists, and Community Health Workers.

Responsibilities:

- Initiate outreach to new patients and facilitate connections to healthcare resources and support referrals to care team members telephonically, via SMS, via video, or in-person.

- Foster trust and improve patient engagement rates through effective, empathetic, and credible patient communication.

- Collect, review and analyze patient data from Electronic Health Records (EHRs) or other data sources to assist monitoring and prioritization of patient care and to improve utilization of preventative care.

- Communicate with primary care providers through multiple avenues (potentially including EHR messaging and in-person meetings with providers to review patient updates).

- Serve as a primary day-to-day contact, and build trusted, collaborative relationships with healthcare facility providers.

- Participate in weekly Waymark care team huddles and partner with the full care team (Pharmacists, Licensed Clinical Social Workers, and Community Health Workers) to support coordinated patient care.

- Accurately document each patient encounter in detail.

- Collaborate with the Waymark support team to test and refine internal workflows and co-design more efficient processes for supporting patient care.

Minimum qualifications:

- Excellent verbal and written communication skills.

- Comfort tailoring communication to credibly and concisely communicate with primary care physicians and to communicate with patients in an empathetic and accessible manner.

- Highly organized and self-motivated to work independently and manage schedules efficiently.

- Customer service and/or sales experience.

- Experience with Electronic Health Records.

- Experience in a healthcare delivery setting, preferably communicating with medical providers.

- Passion for working with diverse communities in an empathetic, inclusive, and professional manner.

- Friendly, energetic, and enthusiastic personality with a client service orientation.

- Comfort navigating a variety of technology platforms including Google Workspace.

- Reside in Greater Richmond, and have regular access to a car to facilitate travel within the Greater Richmond or Hampton Roads region.

Travel required within the surrounding counties (up to 30%)

Must be able to virtually attend a local 3-week-long paid training program as part of your onboarding.

Preferred qualifications:

- Experience in care coordination, patient outreach or working in an outpatient clinic or doctor’s office.

- Multilingual capabilities.

- Knowledge of managed care / health insurance.

- Knowledge of Richmond and/or Hampton Roads communities and Medicaid populations.

Hourly Hiring Range $23.10 - $26.20

## Skills

### Required
- Electronic Health Records
- Communication
- Patient Engagement
- Data Analysis
- Collaboration
- Time Management
- Customer Service
- Google Workspace

### Nice to have
- Care Coordination
- Patient Outreach
- Multilingual Capabilities
- Managed Care
- Health Insurance
- Richmond and/or Hampton Roads Communities