# Customer Experience Manager

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Kidderminster, Worcestershire
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From £32,700
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400097847?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-experience-manager-999c76e3-480/

## Description

We're seeking a Customer Experience Manager to lead our store teams in delivering exceptional customer experiences. As a Customer Experience Manager at Sainsbury's, you will be responsible for taking ownership of the overall customer experience across the store, from the checkout to the back of house, ensuring that we deliver on our customer commitments.

Key responsibilities include:

- Managing the front-end checkout operation to ensure customers are served in line with our expectations

- Overseeing operations in the petrol station, if applicable

- People management, including performance and capability management, disciplinaries, and ensuring accurate scheduling and pay

- Assuming overall responsibility for running the store at times, providing direction and support to colleagues to deliver for customers

To be successful in this role, you will need:

- Previous line management experience in a fast-paced, operational environment

- A track record of delivering exceptional customer experiences and coaching others to do the same

- Experience leading teams in a dynamic, customer-facing environment

- Ability to manage disciplinaries, performance issues, and other employee relations issues

- Proven success in delivering against a range of KPIs, including sales, stock availability, customer satisfaction, and colleague engagement

We offer a competitive salary, ranging from £32,700 depending on experience, store size, complexity, and location. Additionally, our benefits package includes:

- Discount card with 10% off shopping at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% off at Sainsbury's on Fridays and Saturdays

- Annual bonus scheme

- Free food and hot drinks in-store

- Generous holiday entitlement, maternity and paternity leave

- Pension matching 4-7.5% of contributions

- Share scheme

- Wellbeing support, including emotional support, counselling, legal and financial advice

- Colleague networks

- Cycle to Work scheme

- Special offers on gym memberships, restaurants, holidays, and more

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- customer service
- team management
- leadership
- operations management
- performance management

---

Source: [Apply at hdhe.fa.em3.oraclecloud.com](https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400097847?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)