# Autonomous Vehicle - Emergency Response Specialist

**Company**: TaskUs
**Location**: Manchester
**Job type**: full-time
**Salary**: £32k
**Category**: Customer Service
**Industry**: Automotive

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Manchester-United-Kingdom/Call-Handler---Emergency-Response-Specialist--Night-Shift-_R_2605_7054?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_997e8023-cbc

## Description

Join the Future of Driving! Become an Autonomous Vehicle - Emergency Response Specialist!

TaskUs is looking for dynamic individuals to support and enhance the journey of autonomous vehicles. If you're tech-savvy, safety-conscious, and excited about the future of transportation, this is your chance to be part of a revolutionary team!

As a Call Handler / Emergency Response Specialist, you will provide real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios. As a fleet response team member, you can expect to assist autonomous vehicles in real-time.

**Responsibilities:**

- Navigational Assistance: Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.

- Decision Making: Collaborate with AVs to optimise driving paths, considering factors like lane closures and traffic conditions.

- Safety Oversight: Monitor AV behaviour and intervene to prioritise safety and avoid potential hazards.

- Human-Machine Interaction: Maintain effective communication with AVs to ensure seamless cooperation and timely responses.

- Problem Solving: Adapt to dynamic road conditions and rapidly address unexpected challenges.

- Continuous Learning: Contribute to the improvement of AV technology by analysing past performance and identifying opportunities for optimization.

- Safety Compliance: Ensure adherence to all relevant safety regulations and certifications.

**Requirements:**

- 999/ Emergency Telecommunications experience or similar (minimum of 1 year)

- Deescalation skills/experience

- Strong focus on safety and attention to detail

- Excellent problem-solving and decision-making skills

- Ability to work effectively in a fast-paced, ever-changing environment

- Strong customer service, de-escalation, communication and interpersonal skills with 2 years experience

- Adaptability to new technologies and processes

- Ability to self-correct and learn from previous mistakes

- Maintain safety compliance certifications

- Ability to stay focused and seated for multiple hours at a time

- Ability to multitask in dynamic situations

- Schedule flexibility to support a 24*7 operation including holidays

**Benefits:**

- Annual Salary: £32k

- Private Medical Insurance (PMI) through BUPA

- Dental Insurance through BUPA

- Life Insurance through Canada Life

- Income Protection Insurance through Canada Life

- Pension Insurance through Aviva

- Birthday Leave

- Referral Incentive Program

## Skills

### Required
- Emergency Telecommunications
- Deescalation
- Safety Compliance
- Problem-Solving
- Decision-Making
- Communication
- Interpersonal Skills
- Adaptability
- Time Management

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Manchester-United-Kingdom/Call-Handler---Emergency-Response-Specialist--Night-Shift-_R_2605_7054?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)