# Manager, IT Software Engineering

**Company**: NVIDIA
**Location**: Shanghai
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/China-Shanghai/Manager--IT-Software-Engineering_JR2017397?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_997b2805-356

## Description

For over 25 years, NVIDIA has been at the forefront of transforming computer graphics, PC gaming, and accelerated computing. We are now leveraging the immense potential of AI to usher in the next era of computing, where our GPUs power the 'brains' of computers, robots, and autonomous vehicles that can comprehend the world.

We are seeking a hands-on technical leader with a passion for cultivating a high-impact engineering team to support users and systems across the China production environment. This role will serve as the critical bridge between global IT strategies and regional execution, ensuring the workforce remains productive, secure, and technologically empowered while delivering AI workflows that improve operational efficiency.

**Responsibilities:**

- Lead and grow a team that delivers high-quality, scalable enterprise solutions to ensure delightful employee experience.

- Partner with the engineering and platform team to design, implement, and validate LLM-based agents, tool calling, RAG patterns, and orchestration frameworks to optimize support processes.

- Build robust integrations and automation pipelines across ServiceNow, identity management, monitoring platforms, and enterprise SaaS.

- Oversee multi-platform support (Windows, macOS, Linux, iOS, and Android).

- Mentor the support team to deliver and operate the digital and physical services employees depend on, including hardware/software, access, onboarding, offboarding, site support, and enterprise applications.

- Lead incident response and resolution in accordance with established processes.

- Evaluate services using user feedback and industry best practices to improve efficiency.

**Requirements:**

- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field (or equivalent experience).

- 10+ overall years of experience in IT Engineering and IT Support, ideally within a multinational or high-growth technology environment, including 4+ years in technical leadership.

- Deep expertise in Windows, macOS, and Linux environments, alongside mastery of enterprise tools such as ServiceNow, Jira, AI tools, and experience building software solutions and automation.

- Prior successful implementation of AI capabilities improving employee experience.

- Experience with monitoring and observability tools (Prometheus, Grafana, Datadog, PagerDuty, or similar).

- Strong programming skills in Python, Go, or similar languages for automation and tooling.

- Foundational knowledge in networking concepts and site-based hardware management.

- Proven ability to build and scale technical teams from the ground up in fast-paced environments.

- Fluent verbal and written proficiency in Mandarin Chinese.

## Skills

### Required
- Windows
- macOS
- Linux
- ServiceNow
- Jira
- AI tools
- Python
- Go
- Prometheus
- Grafana
- Datadog
- PagerDuty

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Source: [Apply at nvidia.wd5.myworkdayjobs.com](https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/China-Shanghai/Manager--IT-Software-Engineering_JR2017397?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)