# Reservations Agent

**Company**: AccorHotel
**Location**: Broadbeach, QLD
**Experience**: entry
**Job type**: part-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161428629-reservations-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/reservations-agent-9929339a-995/

## Description

Join the team at Sofitel Gold Coast Broadbeach, a 5-star hotel where French elegance meets beachside sophistication.

As a Reservations Agent, you will respond promptly and professionally to reservation enquiries via phone, email, and online channels, delivering a seamless and personalised booking experience.

Key responsibilities include:

- Managing reservations with high accuracy and attention to detail

- Engaging in upselling luxury upgrades, exclusive packages, and personalised services

- Anticipating and personalising each guest's reservation experience

- Maintaining and updating reservation systems with accuracy

- Liaising with Front Office, Housekeeping, Sales, and Finance to ensure a smooth guest experience

To succeed in this role, you will need:

- Previous experience in reservations, front office, or guest services, ideally within a luxury or 5-star hotel environment

- Exceptional verbal and written communication skills

- Strong attention to detail and a commitment to accuracy

- Confidence in upselling and a genuine drive to support revenue targets

- Familiarity with hotel reservation systems (e.g., Opera Cloud)

Benefits of working with us include:

- A chef-prepared meal complimentary on every shift

- Laundered uniforms

- A complimentary Sofitel stay experience each year

- Global discounts across Accor hotels, restaurants, and experiences

- An additional paid day off during your birthday month

- Personalised reward program

- Discounted onsite parking, secure bike storage, and convenient access to public transport

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Opera Cloud
- reservation systems
- upselling
- communication skills
- attention to detail

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161428629-reservations-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)