# Customer Success Manager, Ads Solutions

**Company**: OpenAI
**Location**: Tokyo, Japan
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: Full time
**Category**: Sales
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q124605186

**Apply**: https://jobs.ashbyhq.com/openai/8c68932c-8c1d-42b4-bfa6-c50f8bdf933a
**Canonical**: https://yubhub.co/jobs/job_9916fe8b-c9d

## Description

We're looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI's advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform.

This role sits at the intersection of relationship management, strategy, and execution. You'll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience.

Key responsibilities include:

- Owning relationships with a portfolio of advertising partners, serving as their primary point of contact.

- Guiding advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI's ads products.

- Analyzing campaign performance and providing clear, actionable recommendations to improve outcomes.

- Identifying opportunities to expand partnerships through increased product adoption and incremental investment.

- Partnering cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.

- Surfacing advertiser feedback and insights to inform product improvements and long-term strategy.

- Helping build scalable processes and best practices that support the growth of OpenAI's advertising ecosystem.

To succeed in this position, you must be fully bilingual – fluent in both Japanese and English (spoken and written).

## Skills

### Required
- digital advertising
- account management
- customer success
- consulting
- SQL
- advanced excel/GSheet