# Technical Account Manager, AI User Segment

**Company**: Stripe
**Location**: San Francisco, CA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7918088?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9916ae9b-608

## Description

## Job Description

As a Technical Account Manager, you will strategically support Stripe's AI user segment consisting of complex and high-growth AI companies. You will develop deep relationships with your assigned accounts' key stakeholders through frequent in-person meetings and technical account planning sessions.

## Responsibilities

- Provide a gold standard experience to your assigned accounts' key stakeholders

- Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development

- Foster long-term user relationships that grow loyalty to Stripe and Stripe products

- Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion

- Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe

- Lead user-facing meetings both in person and through video chat

- Collaborate on the continued design of this support offering

- Create user-facing content for long-term solutions

- Partner closely with other Technical Account Managers supporting AI accounts as a subject matter expert on the AI industry to deliver differentiated technical support

- Engage in frequent on-site visits with AI users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders

- Drive publication of user case studies

## Requirements

- 10+ years of experience in enterprise-level client-facing work

- Demonstrated expertise in the AI industry, such as monetization models, fraud strategy, global payment methods, and the technical and operational challenges faced by AI companies

- Strong product sense and energized by the challenge of solving difficult user-related problems

- Strong written and verbal communication skills

- Ability to lead complex integration conversations in a highly consultative and proactive manner

- Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers

- Proficient in SQL and comfort building complex queries

- Familiarity using AI coding agents to solve problems

- Strong technical troubleshooting skills and experience interfacing with technical teams

- Adept client relationship management skills

- Ability to engage in business-level and technical conversations at multiple levels of the organization

## Preferred Qualifications

- Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes

- Experience practicing in small to medium scale project management

- Strong organizational skills and self-starting mindset

- Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL

- Ideal experience in the payments industry

## Skills

### Required
- APIs
- SQL
- AI coding agents
- technical troubleshooting
- client relationship management
- business-level and technical conversations

### Nice to have
- Postman
- xCode
- Python
- Webhooks
- ETL
- payments industry

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7918088?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)