# IT Support Coordinator

**Company**: Mejuri
**Location**: Toronto, ON
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Salary**: 55K-65K
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/mejuri/jobs/4722005006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_98e26ec9-dc8

## Description

As a Level 1 IT Support Specialist at Mejuri, you'll be the first line of help for employees with tech issues.

Responsibilities:

- Serve as an initial point of contact for users needing technical support

- Help team members with Level 1 tech issues (computers, email, Wi-Fi, printers, etc.)

- Respond to IT support tickets and solve issues in a timely manner

- Set up laptops and other devices for new employees

- Support with account access problems and password resets

- Keep track of IT equipment like laptops, monitors, and cables

- Support basic networking issues (like if the internet goes down)

- Assist with opening new stores by helping set up internet and equipment

- Work with other teams when they have small tech needs

- Learn and follow IT processes to keep things organized

- Carry and move equipment when needed (like monitors and TVs)

- Go to nearby store locations to help with tech setups or problems

Requirements:

- Strong foundation of IT knowledge acquired through formal experience or schooling/internships

- Passion for solving problems and helping others

- Familiar with tools like Google Workspace, Office 365, or Slack (even as a user)

- Comfortable using Windows and Mac computers

- Organized and able to follow instructions

- Willing to learn new systems and tools

- Able to lift and move IT equipment when needed

- Reliable and able to show up on-site when required

Benefits:

- A minimum of four weeks vacation, plus personal days and three religious/cultural observance days

- Hybrid work model for all corporate roles

- 'Mejuri Passport' which allows employees who meet specific criteria to work in other locations for one month per year

- Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days

- Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees

- Generous product discount

## Skills

### Required
- IT knowledge
- problem-solving
- communication
- Google Workspace
- Office 365
- Slack
- Windows
- Mac

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mejuri/jobs/4722005006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)