# Customer and Trading Manager - Nightshift

**Company**: Sainsbury's Supermarkets Ltd
**Location**: London, Greater London
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From £34,450
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400091616?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_98c333b9-d72

## Description

As a Customer and Trading Manager - Nightshift at Sainsbury's Supermarkets Ltd, you will lead a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse, and replenish shelves.

You will often run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store. You will make sure that standards are brilliant come morning so we're ready to serve our customers.

People management is a big part of the role, managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.

Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary. The salary will be dependent upon your experience as well as the store size, complexity, and location.

**Key Responsibilities:**

- Leading a team overnight to deliver all replenishment activities

- Running a full store operation on your own overnight

- Making sure that standards are brilliant come morning

- People management, including managing performance and capability

**Requirements:**

- A track record of delivering brilliant customer service and coaching colleagues to do the same

- Experience of leading a team in a fast-paced, customer-facing environment

- Operational leadership skills

- Demonstrated success in meeting or exceeding KPIs

- Has managed employee relations issues, including performance and absence management

**Benefits:**

- Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu, and Habitat

- An annual bonus scheme based on our, and your, performance

- Free food and hot drinks provided for Colleagues in all our stores

- Generous holiday entitlement, maternity and paternity leave

- Pension – we'll match 4-7.5% of your pension contributions

- Sainsbury's share scheme – build up an investment at discounted rates

- Wellbeing support – access to emotional support, counselling, legal and financial advice

## Skills

### Required
- customer service
- team management
- operational leadership
- performance management

### Nice to have
- nightshift working
- high-volume operational environment

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