# Floor Lead (Retail) (Full-time)

**Company**: Mejuri
**Location**: Boston
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $23 - $26 per hour
**Category**: Retail
**Industry**: Retail

**Apply**: https://job-boards.greenhouse.io/mejuri/jobs/4707736006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_98b6e925-d61

## Description

Mejuri has reimagined fine jewelry as a personal choice rooted in self-expression.

The Floor Lead plays a pivotal role on the store leadership team, driving store success by upholding customer service standards, fostering team development, and ensuring daily operations run smoothly.

**Customer:**

- Lead by example and validate in-store customer experience quality

- Maximize results and achieve Key Performance Indicators (KPIs)

- Ensure positive customer experience and promote services offerings

- Meet KPIs, including OPH and NPS (85%)

**Operations:**

- Participate in inventory and cycle counts

- Support back-of-house flow for in-store sales, phone sales, or BOPIS

- Maintain organizational integrity of stockroom and display inventory

- Use point-of-sale systems, inventory management software, and other retail technology

- Mitigate internal, external, and administrative loss of product

- Identify and escalate opportunities, gaps, risks, and roadblocks

**Merchandising:**

- Participate in maintaining Mejuri's brand standards for visual presentation, cleanliness, and functionality

- Support validation of display forms, graphics, furniture, and decor items

- Coach and inform store team members on Visual Merchandising standard practices

- Flag, identify, and address inefficiencies

**People:**

- Participate in onboarding new talent

- Validate regular and accurate assessment of team members against performance review criteria and KPIs

- Build healthy relationships with team members and establish a positive work environment

- Adhere to and validate policies and compliance practices

**Requirements:**

- Experience in a high-volume retail environment

- Adaptable with creative and quick thinking

- Excellent organization and analytical skills

- Critical thinking ability to identify challenges and develop action plans

- Physical requirements: ability to stand for 8 hours, lift up to 50 lbs

- Availability to work evenings, weekends, and holidays

**Benefits:**

- Comprehensive medical, dental, and mental health coverage

- Paid time off, including vacation and sick days

- 4 months of 80% parental leave salary top-up and personalized return-to-work plans

- Monthly retail bonus program

- Regular feedback via performance reviews

- Robust in-house retail learning program

- Generous product discount

## Skills

### Required
- retail management
- customer service
- inventory management
- point-of-sale systems

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mejuri/jobs/4707736006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)