# Host **Company**: AccorHotel **Location**: Edinburgh, Scotland **Experience**: entry **Job type**: full-time **Category**: Hospitality **Industry**: Hospitality **Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161051520-host?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/host-98a10daa-451/ ## Description We’re looking for a people loving, smile serving Host to make every guest feel welcome at The Hoxton, Edinburgh. Reporting to the Restaurant General Manager, you’ll be responsible for providing a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return. The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Our Edinburgh location is set across 11 beautiful Georgian townhouses, home to 214 bedrooms, a lively open lobby and bar, an all-day Italian trattoria Patatino, a retro-inspired cinema, a flexible and super-size event space called The Get Together, and The Apartment – our unique signature spot for meetings, private dinners and memorable gatherings. Responsibilities: - Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests. - Deal with the coming and going of guests, making sure all bills are correct and contain no surprises. - Work with all our teams to make sure we're always busy and help our restaurant team with any individual and group bookings. - Answer phones, sort out requests, give recommendations - you're the one-stop-shop for our guests to turn to. - Take reservations over the phone, handle cash and card payments and help out the team on the floor. - Master the use of the online reservation system and be sure to add all necessary information to reservations. - Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded. Benefits: - Competitive salary - 29 days holiday (including bank holidays), pension and life insurance - Food on us during your shift - Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work - Time off to volunteer with one of our partner charities - Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values - An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact - Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! - The chance to challenge the norm and work in an environment that is both creative and rewarding - Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene - Excellent discounts across The Hoxton and the global Ennismore family Requirements: - Individuals. You’re looking for a place where you can be you; no clones in suits here. - Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. - You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. - You’re not precious. We leave our egos at the door and help get things done. - You’re up for doing things differently and trying (almost) everything once. - If we got stuck in a lift together, we’d have a good time and share a few laughs. - You want to be part of a team that works hard, supports each other, and has fun along the way. - Previous experience in a busy front of house role; you genuinely care about making people feel welcome and looked after. - Nothing is an issue for you, you know what our guests want even before they do. - It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - hospitality - communication - problem-solving --- Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161051520-host?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)