# Customer Architect

**Company**: Elastic
**Location**: Germany
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/elastic/jobs/8007202?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_982bff39-707

## Description

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale , unleashing the potential of businesses and people.

We are actively seeking a Customer Architect with an understanding of technology and hands-on experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search.

As a Customer Architect, you will be the Trusted Technical Advisor, working in tandem with the customer and complementary groups like Field and Services Teams to ensure that Elastic solutions are exceeding customer’s expectations.

Your technical expertise, eye for business, and ability to deliver value will accelerate and improve the customer experience leading to customer continued satisfaction and expansion within the elastic portfolio.

In your role, a crucial part of your responsibility is defining and communicating the technical success criteria for our customers. This involves crafting detailed Technical Success Plans tailored to the specific customers goals and critical metrics.

Responsibilities:

- Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support.

- Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve their business objectives.

- Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of Elastic solutions.

- Understand and articulate the value proposition of Elastic solutions and align them with the customer's business goals.

- Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of Elastic solutions.

- Liaise between customers and support, as necessary, to ensure an optimized support resolution experience smoothing the adoption curve for the customer.

- As a hands-on technical authority, collaborate with the Service Team to deliver personalized, frictionless solutions that meet the unique needs of each customer.

- Develop a comprehensive understanding of the customer's business needs and translate these into technical requirements for Elastic solutions.

- Find opportunities for expansion, at which point the account team takes over to expand the subscription, aiming to grow annual recurring revenue (ARR).

- Foster ongoing customer relationships, ensuring that customers continue to increase their utilization of Elastic solutions, further driving ARR.

- Continuously review and assess customer consumption of Elastic solutions, proactively suggesting upgrades and enhancements that increase value and drive further consumption.

Requirements:

- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.

- Fluency in German & English is required for this role. Fluency in French is a plus.

- Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies.

- Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus.

- Excellent communication and presentation skills.

- Strong social skills, with the ability to establish relationships with customers and team members.

- Demonstrated problem-solving skills, with a track record of delivering innovative solutions.

- Ability to lead multiple projects simultaneously and meet deadlines.

Benefits:

- Competitive pay based on the work you do here and not your previous salary.

- Health coverage for you and your family in many locations.

- Ability to craft your calendar with flexible locations and schedules for many roles.

- Generous number of vacation days each year.

- Increase your impact.

- We match up to $2000 (or local currency equivalent) for financial donations and service.

- Up to 40 hours each year to use toward volunteer projects you love.

- Embracing parenthood with minimum of 16 weeks of parental leave.

## Skills

### Required
- Elastic solutions
- Observability
- Cybersecurity
- Enterprise Search
- Cloud-based software solutions
- German
- English

### Nice to have
- French
- Elastic stack (Elasticsearch, Logstash, Kibana)

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/elastic/jobs/8007202?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)