# Sr Manager, Process Manager- GPN **Company**: Capital One **Location**: McLean, VA **Experience**: senior **Job type**: full-time **Salary**: $163,900 - $187,100 **Category**: Product Management **Industry**: Finance **Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Sr-Manager--Process-Manager--GPN_R1002149-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_9815b651-0a7 ## Description Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses, and commercial clients. As the Senior Manager of Network Documentation for Settlement & Disputes, you will lead a critical pillar with a dual strategic mandate: establishing a centralized function for technical specifications, while building a business case and collaborating on a roadmap to modernize these technical specifications into a dynamic, queryable, and AI-enabled ecosystem. Responsibilities include: - Vision & AI Transformation: Collaborate on the design and development of a use case for transforming technical specifications through AI. Partner with the GPN AI Program to integrate LLMs and agentic workflows into the documentation lifecycle. Design systems where AI tools can ingest our technical specifications to provide real-time, consultative support to internal and external partners. - Centralization of Specification Support: Support the transition of Settlement & Disputes to a centralized function managing "documentation as code," leveraging Generative AI to automate content generation, validation, and accessibility. - Documentation Modernization & Usability: Oversee the migration of legacy manuals to structured, AI-ready data formats. Establish centralized intake and processing standards that ensure technical specifications are architected for high readability, clarity, and seamless usability by external network participants, with automated validation to maintain accuracy. - Network Policy Partnership: Partner closely with the Network Policy team to ensure seamless alignment between evolving business regulations and our technical documentation. Act as a stakeholder in translating modernized rules into queryable, AI-ready technical standards. - Consultative Product Partnership & Leadership: Serve as a strategic consultant to product teams to shape overall technical documentation strategy. Drive organizational alignment, ensuring our centralized documentation model directly supports broader Network Product & Platforms (NPP) objectives and long-term Transaction Processing goals. - Consultative AI Integration: Partner with the Network Policy team to test, develop and deploy AI-driven interfaces that allow developers and stakeholders to "chat with our docs," reducing the friction of finding technical answers and speeding up time-to-market for new initiatives. - Team Leadership: Foster a culture of technical excellence, process optimization, and AI literacy. Enable team members to act as strategic consultants for the broader organization. Basic Qualifications: - Bachelor’s Degree or Military experience - At least 5 years of Project Management experience - At least 3 years of People Management experience Preferred Qualifications: - 7+ years of experience in Process Management, Technical Documentation, or Product Operations within Financial Services or FinTech. - 5+ years of People Management experience, with a proven track record of leading teams through periods of significant change or digital transformation. - 2+ years of modern documentation frameworks and experience with Artificial Intelligence / Large Language integration in an enterprise environment. - 3+ years demonstrated influencing skills, with the ability to articulate technical strategy to senior leadership and align cross-functional teams around a common vision. - Project Management Professional, Lean, Agile, or Six Sigma certifications preferred. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $163,900 - $187,100 for Sr Manager, Process Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. ## Skills ### Required - Project Management - People Management - Technical Documentation ### Nice to have - Artificial Intelligence - Large Language Models - Agile - Lean - Six Sigma - Process Management --- Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Sr-Manager--Process-Manager--GPN_R1002149-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)