# Senior Software Engineer - Incident Insights & Readiness

**Company**: Datadog
**Location**: Boston, Massachusetts
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $192,000-$240,000 USD
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/datadog/jobs/8247566?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_980d246c-f67

## Description

We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams.

The Incident Insights & Readiness SRE team at Datadog fosters a resilient culture by using incidents as learning opportunities and catalysts for growth.

**Responsibilities**

- Own and improve the on-call experience for the company by establishing best practices and building platforms to support on-call rotations and compensation.

- Define how we respond to incidents, lead the design and implementation of software to streamline the process, and collaborate with product teams to improve incident response across Datadog.

- Contribute to the post-mortem process for the company, collaborating with teams on writing them, and identifying opportunities to reduce friction and enhance learning value for the organization.

- Support various teams in facilitating incident reviews that emphasize learning and blamelessness.

- Provide technical leadership and day-to-day coaching to team members, accelerating their growth through design reviews, collaborative problem-solving and operational excellence best practices.

- Train our on-callers in incident and post-mortem processes, sharing expertise in incident management best practices.

- Lead cross-functional initiatives in engineering organizations across Datadog, embedding with teams to understand their challenges and drive lasting improvements to reliability and operational excellence.

**Requirements**

- At least 5 years of experience building software that solves real user problems.

- Experience designing new features and collaborating on code and technical design reviews.

- Experience building or operating distributed systems, with familiarity with Kubernetes and an understanding of complex failure modes.

- Demonstrated ability to independently own ambiguous technical problems from design through delivery while balancing long-term engineering quality with pragmatic execution.

- Experience analyzing incidents, identifying systemic risks, and driving engineering improvements informed by operational learnings.

- Empathy, collaboration, and communication skills in English to cultivate strong relationships across various teams in the organization.

**Benefits and Growth**

- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

- Continuous professional development, product training, and career pathing

- Intradepartmental mentor and buddy program for in-house networking

- An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)

- Access to Inclusion Talks, our internal panel discussions

- Free, global mental health benefits for employees and dependents age 6+

- Competitive global benefits

## Skills

### Required
- Go
- Python
- TypeScript
- Kubernetes
- distributed systems

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/datadog/jobs/8247566?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)