# Director, Solutions Engineering

**Company**: Fin, now part of Salesforce
**Location**: Chicago, Illinois
**Work arrangement**: hybrid
**Experience**: executive
**Job type**: full-time
**Salary**: $295,650-$353,140
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/8375230?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/director-solutions-engineering-97f64b7e-8f4/

## Description

We're seeking a transformational Solutions Engineering leader to lead our Mid Market and Enterprise SE teams in North America. You'll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world's most well-known brands.

This role is both strategic and hands-on. You will lead a Solutions Engineering team focused on winning complex deals, creating vertical-specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to being a player and a coach, regardless of seniority.

**Responsibilities:**

- Define and evolve the strategic vision and go-to-market approach for the Solutions Engineering function.

- Lead, coach, and scale a high-performing SE team across global regions and core verticals.

- Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.

- Support complex, six-figure sales cycles with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.

- Serve as a trusted technical advisor and executive point of contact for large customers.

- Partner closely with Sales, Product, Marketing, and R&D to shape verticalized go-to-market motions and solution strategy.

- Champion a customer-obsessed culture across the pre-sales journey – from outbound to implementation.

- Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.

- Build reusable, scalable solution frameworks, and industry-specific technical assets.

- Advocate for customer needs and insights internally to influence product roadmap and prioritization.

- Represent Intercom and the SE function externally through executive meetings and strategic events.

- Foster strong relationships with C-level stakeholders, translating AI product capabilities into tangible business impact.

**Requirements:**

- 5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.

- 3+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.

- Experience selling AI, data, or highly technical products; or deep curiosity and utilization of AI on a daily basis.

- Comfortable with ambiguity in environments with an ability to stay focused and thrive under pressure while working with customers to solve their most challenging issues.

- Humble attitude, and a passion to help others, with a willingness to learn whatever it takes to support the team and help our customers thrive.

- A track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth.

- Excellent communication and presentation skills.

**Benefits:**

- Competitive salary: $295,650-$353,140 OTE salary range for candidates within the Greater Chicago Area.

- Corporate bonus program or sales incentive.

- Stock in the form of Restricted Stock Units (RSUs).

- Hybrid working policy, with flexibility to work from home.

- Benefits and programs designed to support health and wellbeing, family, time away from work, and financial future.

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## Skills

### Required
- AI
- Solutions Engineering
- Technical Leadership
- Sales Engineering
- Cloud Computing

### Nice to have
- Spanish

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/8375230?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)